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A community-focused housing association in Birmingham seeks an individual to optimise income collection through rent and service charges. The role involves home visits and proactive cooperation with various agencies to support tenants and enhance service delivery. Candidates should have experience in a social housing environment and proven interpersonal skills to work effectively with affected communities. The organisation prides itself on a commitment to inclusivity and impactful community service.
To ensure Co‑operatives and community association maximise income through the effective collection of rent, service charges and other income owed to it by customers working supportively and proactively with the aim to sustain tenancies, Carry out home visits or virtual face to face contact in connection with income recovery or arrears prevention To maintain an up to date knowledge of housing and welfare benefits and provide information and signpost tenants to relevant agencies. To work alongside the Income Services Manager and the Co‑operative Service Manager and other relevant officers across the service to coordinate a response to the Government's Welfare Reform agenda ensuring policies and procedures are amended to reflect legislative and regulatory changes and effective systems are created to collect relevant data and measure the impact of welfare reform. To liaise with Housing Benefit departments and the Department of Work and Pensions to encourage prompt and accurate payment of claims, and speedy resolution of problems, access UC Portal and verify claims. To work in partnership with external agencies to ensure the co‑operatives and community association is delivering a responsive service and maximising income recovery.
Putting people and communities at the heart of our services and the safe homes we provide.
To deliver against our purpose we will be:
As a Disability Confident Committed Employer, we have committed to:
All applications must be accompanied with a current CV which will be used to assess your suitability for the role. All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).
Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in up to 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.