Income Officer - Co-Operative Services

Trident Group; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community-focused housing association in Birmingham seeks an individual to optimise income collection through rent and service charges. The role involves home visits and proactive cooperation with various agencies to support tenants and enhance service delivery. Candidates should have experience in a social housing environment and proven interpersonal skills to work effectively with affected communities. The organisation prides itself on a commitment to inclusivity and impactful community service.

Benefits

34 days annual leave, plus the option to purchase additional days

Birthday leave

New Home leave

Life assurance (3 x salary)

Employee Assistance programme

Employee Wellbeing programme

Flexible working options

Qualifications

• Experience of working in a social housing environment and income recovery.
• Computer literate with understanding of spreadsheets and software packages.
• Knowledge of legislation and regulatory requirements relevant to the department.
• Ability to work both autonomously and as part of a team.
• Strong interpersonal skills and excellent communication skills.
• Flexible approach and able to maintain confidentiality.

Responsibilities

• Maximise income through effective collection of rent and service charges.
• Conduct home visits for income recovery or arrears prevention.
• Liaise with Housing Benefit departments for prompt payments.
• Work with external agencies to deliver responsive service.

Skills

Experience in social housing environment

Computer literacy

Knowledge of relevant legislation

Teamwork and autonomy

Interpersonal skills

Communication skills

Confidentiality

Job description

To ensure Co‑operatives and community association maximise income through the effective collection of rent, service charges and other income owed to it by customers working supportively and proactively with the aim to sustain tenancies, Carry out home visits or virtual face to face contact in connection with income recovery or arrears prevention To maintain an up to date knowledge of housing and welfare benefits and provide information and signpost tenants to relevant agencies. To work alongside the Income Services Manager and the Co‑operative Service Manager and other relevant officers across the service to coordinate a response to the Government's Welfare Reform agenda ensuring policies and procedures are amended to reflect legislative and regulatory changes and effective systems are created to collect relevant data and measure the impact of welfare reform. To liaise with Housing Benefit departments and the Department of Work and Pensions to encourage prompt and accurate payment of claims, and speedy resolution of problems, access UC Portal and verify claims. To work in partnership with external agencies to ensure the co‑operatives and community association is delivering a responsive service and maximising income recovery.

Benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• Birthday leave
• New Home leave
• Life assurance (3 x salary)
• Employee Assistance programme
• Employee Wellbeing programme
• Flexible Working options, Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering trauma informed care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.

Our Purpose

Putting people and communities at the heart of our services and the safe homes we provide.

To deliver against our purpose we will be:

• Trustworthy
• Collaborative
• Accountable
• People Focused
• Caring in all we do

Disability Commitment

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

Applying

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

• Experience of working in a social housing environment and income recovery
• Computer literate - understanding of spreadsheets and ability to use various software packages.
• A working knowledge of legislation and the regulatory requirements relevant to the department.
• The ability to work both autonomously and as part of a team
• Strong interpersonal skills and excellent communication skills
• Flexible approach and able to maintain confidentiality

Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in up to 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.