Director, Head of Commercial Performance & Effectiveness

Lloyd's; Highgate; On-site; GBP 100,000 - 130,000; Full time

Job summary

A leading financial services firm is seeking a Director, Head of Commercial Performance & Effectiveness to drive the commercial strategy and oversee portfolio and sales performance. This senior role includes leading a team, managing pricing strategy, and ensuring commercial success. The ideal candidate will have strong commercial and leadership skills, experience in commercialisation teams, and exceptional P&L management capabilities. Join a dynamic team where you can shape the business strategy at a transformative time for the organization.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

30 days' holiday plus bank holidays

Wellbeing initiatives and generous parental leave policies

Qualifications

• Experience and understanding of Commercial Cards.
• Knowledge of Cards payment rails and funding models.

Responsibilities

• Own and drive the commercial strategy.
• Oversight and management of the end-to-end P&L.
• Drive understanding and track portfolio performance.

Skills

Strong commercial skills

Exceptional P&L management skills

Strong leadership skills

Excellent interpersonal skills

Brilliant collaborator across matrix teams

Experience leading commercialization teams

Innovative and creative problem-solving

Job description

We have an exciting opportunity for a Director, Head of Commercial Performance & Effectiveness, to join our Commercial Cards team. This is a senior leadership role where you'll be accountable for leading the commercially focused elements of the commercial card business including portfolio and sales performance, commercial strategy, data, pricing and contract management. You'll partner with our Finance, Sales and Digital teams as well as Product and Operational teams to drive strong commercial outcomes aligned to the business strategy. Reporting directly to the Head of Commercial Cards, you'll play a key role as part of the Commercial Card Leadership Team. This role provides a great opportunity to lead a dynamic and forward-thinking team and play a key role in shaping and delivering the business strategy. The Commercial Card business is transforming and growing, so there couldn't be a better time to join us!

• Own and drive the commercial strategy
• Oversight and management of the end‑to‑end P&L
• Ensuring pricing strategy and methodology reflect business outcomes
• Drive understanding and track portfolio performance to inform the strategy
• Partner closely with Finance and Sales teams to accurately track and report progress
• Leading, coaching, and mentoring the team to enable high performance
• Managing customer contracts and ensuring performance in line with standards and terms
• Strong commercial skills
• Experience leading commercialisation teams and/or projects
• Exceptional P&L management skills
• Strong leadership skills
• Excellent interpersonal skills coupled with the ability to think laterally, be innovative and find creative solutions
• Brilliant collaborator across matrix teams

Additional Experience

• Experience and understanding of Commercial Cards
• Knowledge of Cards payment rails and funding models

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited to an interview or accepted a verbal offer to join us, which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location, and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers – just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies