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Receptionist
Job summary
A dental practice in Swansea is seeking a dedicated Receptionist to deliver outstanding patient experiences both in-person and over the phone. As the first point of contact, your communication skills and attention to detail will ensure every patient's journey is exceptional. Responsibilities include managing appointments, handling payments, and liaising with other organizations. This part-time position offers a tiered salary based on experience and various perks, including additional annual leave for your birthday.
Benefits
Qualifications
- Strong communication skills to interact with patients.
- Ability to manage diaries efficiently.
- Excellent customer service orientation and rapport-building skills.
Responsibilities
- Provide exceptional patient service in person and over the phone.
- Manage appointments and ensure efficient scheduling.
- Liaise with dental laboratories and supply companies.
Skills
Tools
As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You'll know that first impressions count. You'll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You'll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you'll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.
- Providing an exceptional patient journey both in person and over the phone
- Managing the diaries and making sure that the time is filled correctly
- Working with the team to understand the full range of NHS and Private treatment options available within the practice
- Completing relevant forms for NHS and private schemes within a specified timescale
- Taking payments and chasing outstanding patient debt
- Liaising with dental laboratories, supply companies and other organisations
- Ability to easily build rapport, and work to a high level of customer service
- Ability and passion to build your knowledge of treatment options within the dental sector - becoming an expert on what your practice has to offer!
- Passionate about driving the success of the practice by seizing opportunities
- Able to follow processes and work in a structured and organised way
- Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
- IT skills with the ability to learn SOE software
- Positive nature - Able to show resilience and always work in a composed manner
- Strong attention to detail
- An excellent team player
Trallwn Dental Practice, 143 Trallwn Road Swansea SA7 9UU
- Monday-Friday 8:30-1pm 18 hours per week, Part-Time
- Tiered salary based on experience and skills
- Retail discounts and deals through our easy-to-use app
- Annual leave that increases with length of service
- Extra day of annual leave for your Birthday!
- Comprehensive training (including online and in person courses)
- Refer a friend scheme
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.