Receptionist

Rodericks Dental Limited; Bridgend; On-site; GBP 20,000 - 25,000; Part time

Job summary

A dental practice is looking for a part-time Receptionist to handle patient interactions, manage appointment schedules, and ensure a positive experience for every visitor. The ideal candidate will possess strong communication skills, attention to detail, and a passion for customer service. They will work collaboratively with the team and adhere to key performance indicators. This role offers competitive pay and valuable benefits including comprehensive training, retail discounts, and additional leave for birthdays.

Benefits

Retail discounts and deals through our app

Annual leave that increases with length of service

Extra day of annual leave for your Birthday

Comprehensive training (including online and in person courses)

Refer a friend scheme

Qualifications

• Strong communicator able to interact effectively with patients.
• Ability to manage practice diaries efficiently.
• Comfortable working towards and achieving KPIs.

Responsibilities

• Deliver exceptional patient experiences both in person and over the phone.
• Manage and optimize appointment schedules.
• Handle patient payments and follow up on outstanding debts.

Skills

Exceptional patient communication

Customer service skills

Attention to detail

IT skills

Team collaboration

Resilience

Tools

SOE software

Job description

As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You'll know that first impressions count. You'll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You'll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you'll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and making sure that the time is filled correctly
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations
• Ability to easily build rapport, and work to a high level of customer service
• Ability and passion to build your knowledge of treatment options within the dental sector - becoming an expert on what your practice has to offer!
• Passionate about driving the success of the practice by seizing opportunities
• Able to follow processes and work in a structured and organised way
• Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
• IT skills with the ability to learn SOE software
• Positive nature - Able to show resilience and always work in a composed manner
• Strong attention to detail
• An excellent team player

Trallwn Dental Practice, 143 Trallwn Road Swansea SA7 9UU

• Monday-Friday 8:30-1pm 18 hours per week, Part-Time
• Tiered salary based on experience and skills
• Retail discounts and deals through our easy-to-use app
• Annual leave that increases with length of service
• Extra day of annual leave for your Birthday!
• Comprehensive training (including online and in person courses)
• Refer a friend scheme