Data Governance jobs in United Kingdom
Deputy Branch Manager Complex Care
Job summary
A leading complex care provider in the UK is seeking a Deputy Branch Manager (Complex Care) to support operations at their SE London Head Office. This role involves managing a team of Care Coordinators, overseeing daily operations, ensuring compliance with CQC standards, and driving service quality improvements. The successful candidate will have strong leadership skills and a solid background in care management. The position offers a competitive salary of £38,000-£42,000 plus bonuses.
Qualifications
- Proven experience in operational management within a care setting.
- Strong leadership skills to manage and develop a team.
- Understanding of CQC regulations and compliance.
Responsibilities
- Lead and manage a team of 7 Care Coordinators effectively.
- Ensure smooth operational functions including rostering and service continuity.
- Handle incidents, escalations, and service recovery processes.
Skills
Deputy Branch Manager (Complex Care) | SE London Head Office
Our client is a leading complex care provider, delivering 10,000+ hours of care per week, rated Good by the CQC, and in an exciting growth phase as one of the fastest-growing companies in the sector. They’re hiring a Deputy Branch Manager (Complex Care) based full-time, Monday‑Friday (95) at the SE London Head Office. Salary: £38,000-£42,000 DOE + bonus.
As a Deputy Branch Manager (Complex Care), you’ll be the operational No.2 line‑managing 7 Care Coordinators and partnering with the Registered Branch Manager to deliver safe, responsive services for adults and children in the community.
- Lead, coach, and performance‑manage 7 Care Coordinators (1:1s, supervisions, objectives).
- Oversee day‑to‑day ops: rostering, capacity planning, package mobilisation, and continuity of care.
- Manage incidents / escalations and drive timely service recovery; maintain accurate system data.
- Governance & compliance: CQC readiness, audits, documentation, duty of candour, safeguarding pathways.
- Track KPIs (fill rates, call compliance, complaints/compliments, retention) and deliver improvements.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.