Deputy Branch Manager - Complex Care

Leaders In Care Recruitment; Greater London; On-site; GBP 38,000 - 42,000; Full time

Job summary

A leading complex care provider in the UK is seeking a Deputy Branch Manager (Complex Care) to support operations at their SE London Head Office. This role involves managing a team of Care Coordinators, overseeing daily operations, ensuring compliance with CQC standards, and driving service quality improvements. The successful candidate will have strong leadership skills and a solid background in care management. The position offers a competitive salary of £38,000-£42,000 plus bonuses.

Qualifications

• Proven experience in operational management within a care setting.
• Strong leadership skills to manage and develop a team.
• Understanding of CQC regulations and compliance.

Responsibilities

• Lead and manage a team of 7 Care Coordinators effectively.
• Ensure smooth operational functions including rostering and service continuity.
• Handle incidents, escalations, and service recovery processes.

Skills

Leadership skills

Operational management

Performance management

Compliance knowledge

Job description

Deputy Branch Manager (Complex Care) | SE London Head Office

Our client is a leading complex care provider, delivering 10,000+ hours of care per week, rated Good by the CQC, and in an exciting growth phase as one of the fastest-growing companies in the sector. They’re hiring a Deputy Branch Manager (Complex Care) based full-time, Monday‑Friday (95) at the SE London Head Office. Salary: £38,000-£42,000 DOE + bonus.

As a Deputy Branch Manager (Complex Care), you’ll be the operational No.2 line‑managing 7 Care Coordinators and partnering with the Registered Branch Manager to deliver safe, responsive services for adults and children in the community.

Key Responsibilities

• Lead, coach, and performance‑manage 7 Care Coordinators (1:1s, supervisions, objectives).
• Oversee day‑to‑day ops: rostering, capacity planning, package mobilisation, and continuity of care.
• Manage incidents / escalations and drive timely service recovery; maintain accurate system data.
• Governance & compliance: CQC readiness, audits, documentation, duty of candour, safeguarding pathways.
• Track KPIs (fill rates, call compliance, complaints/compliments, retention) and deliver improvements.