Customer Support jobs in United Kingdom

ABOUT THE COMPANY:

At Triple-S Steel we live and work by our core values. Since our inception over 50 years ago, we have followed three basic principles that are the foundation of our success:

Stability: All decisions made are measured in years, not quarters.

Flexibility: Employees are encouraged to seek creative steel solutions and services that help the company thrive.

Chemistry: We foster and nurture an entrepreneurial spirit throughout the Triple-S family. That spirit permeates our DNA.

From a small family retail operation in Houston, our business has expanded across the US and S. America to sell over 1 million tons per year. We supply steel for bridges, stadiums, barges, and large buildings, but one thing will always remain the same: We treat our customers and employees like family.

ABOUT THE POSITION:

We are seeking a motivated Inside Sales representative to join our business. This job entails selling and/or introducing the company to both new and established clients, quoting customers, and taking orders. Duties involve entering, tracking, and following up on orders. During the order execution process, inside sales representatives coordinate between operations and outside sales to meet or exceed customer expectations. Most importantly, you will build relationships with current and prospective customers.

WHAT WE OFFER:

Our company offers great benefits, from tuition reimbursement to training and development opportunities. We also offer medical, dental, vision, FSA, HSA, commuter, long-term disability, and group life insurance programs. Come join our team!

• Maintain and expand the customer database.
• Attend sales group meetings.
• Capture accurate and complete information in customer relationship management.
• Quote and handle order execution from acceptance to completion.
• Coordinate between the customer and traffic dispatcher to ensure on-time delivery of material.
• Communicate with customers regarding current relative market information and capture relevant feedback.
• Obtain and provide feedback on competitor pricing/equipment to management.
• Establish credible relationships with new customers and maintain ongoing relationships with the existing customer base.
• Manage a database of potential customers and contact them regularly for new opportunities.
• Team with Outside Sales Representatives to build a pipeline of opportunities and close sales.
• Make outbound sales calls to prospect new customers provided by OSR/Management.
• Note suggestions or complaints and communicate them to the Quality/Operations group.
• Utilize CRM software to keep track of important customer ‘touches’.
• Support the Quality System of the company.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Associate’s degree from an accredited institution or equivalent work experience in Inside Sales.
• Able to multi-task in a fast-paced environment.
• Proficient level of computer skills in typing, number key, Word, Excel, and Outlook.
• Able to work in a team environment.
• Exceptional communication skills.
• Problem-solving and creative thinking.