Customer Success jobs in United States

Hexagate is a leader in real-time Web3 security, helping blockchains, DeFi protocols, asset managers, and exchanges detect and mitigate all types of on-chain risks and threats. Our solutions proactively monitor and analyze smart contracts, transactions, wallets, and blockchain interactions to prevent financial crime and exploits before they happen. We work with some of the largest players in crypto and DeFi, secure tens of billions of dollars and help them to operate and build on-chain faster and in the most secure and reliable way possible.

As an Account Executive, you’ll own the end-to-end sales cycle for our crypto native prospects—from building target lists, outreach and qualification to demo and close. You’ll engage directly with DeFi protocols, chains, foundations, and security-conscious builders. This role is both strategic and hands-on, requiring the ability to deeply understand our buyer personas and communicate how Hexagate can solve their most urgent security problems.

You’ll collaborate closely with the Solutions Engineering, Product Marketing, and Customer Success teams to deliver a seamless buying experience.

In this role, you’ll:

• Stay on top of the latest blockchain trends to identify new market opportunities

• Manage the full inside sales cycle for mid-market customers (typically below $50K ACV), from qualification to close

• Conduct technical discovery conversations to understand each prospect’s security posture, infrastructure, and risk model

• Partner with Solutions Engineers to deliver tailored demos and technical validations

• Convert inbound interest and drive outbound pipeline via targeted outreach and campaigns

• Work with Product Marketing to identify common objections and align sales materials to customer needs

• Stay current on security trends, on-chain risks, and the evolving Web3 landscape

We’re looking for candidates who have:

• 2+ years of quota-carrying experience in B2B SaaS and/or blockchain infrastructure sales

• Proven track record managing 30–60 day sales cycles and closing mid-market deals

• Strong communication and consultative selling skills across technical and business audiences

• Strong knowledge of Web3, Bridges and DeFi protocols mechanics

• Curiosity about blockchain security, smart contract risks, and crypto infrastructure (you don’t need to be an expert—but you should be excited to learn fast)

• Ability to operate autonomously in a fast-paced, high-context environment

• Self-starter mindset with a bias for action and results

About Chainalysis

Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.

You belong here.

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and a commitment to continue revisiting and reevaluating our diversity culture.

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.