Field Manager

Anglian Home Improvements Careers; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home improvement company in Birmingham is seeking a Field Manager to oversee self‑employed installation teams. The role focuses on ensuring quality installations and delivering exceptional customer service while managing multiple teams. The successful candidate will have knowledge of installation processes and must maintain high standards of work. This position offers a chance to make a significant impact in a thriving business environment.

Qualifications

• Knowledge of installation processes and best practices.
• Good on‑site presence; interpersonal skills are essential.

Responsibilities

• Deliver an exceptional customer experience, adhering to quality standards.
• Monitor installation teams to ensure timely and quality installations.
• Provide support to installation teams to develop their skills.
• Handle customer installation queries or issues professionally.
• Ensure that installations comply with Health & Safety standards.

Job description

About Us

At Anglian we are a leading home improvement company committed to providing high-quality Windows, Doors, Conservatories and Roof line products and exceptional customer service. Our success is built on innovation, dedication, and a customer‑first approach. Join us to make a real impact in an exciting business.

The Role

We are currently seeking a Field Manager to join our team. You will be at the heart of our daily operations, field based, leading and organising our self‑employed Installation teams, inspecting works completed. At all times providing first class service to our customers to ensure that installations are completed within agreed timescales and to Anglian's quality standards.

Key Responsibilities

• Deliver an exceptional customer experience, adhering to Anglian standards
• Monitor 6-7 installation teams to ensure timely and quality installations.
• Provide support to installation teams to develop their skills and performance.
• Handle customer installation queries or issues in a professional and timely manner thus enabling prompt account settlement upon completion of the job.
• Ensure that installations are completed in line H&S standards.

What We're Looking For

• Knowledge of installation processes and best practices.
• Good on‑site presence; interpersona…