Senior Account Manager

Epassi; Haywards Heath; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading employee benefits firm in the UK is seeking a Senior Account Manager based in Haywards Heath. This role involves shaping how our products support large UK-based organizations and demonstrating value to multiple stakeholders. The ideal candidate will have a strong background in Enterprise SaaS or HRTech, and experience in senior stakeholder engagement. Join us to make a significant impact on employee wellbeing and growth.

Benefits

Support for personal and professional growth

Inclusive culture with respect and camaraderie

Opportunities for career advancement

Qualifications

• Preferred background in Enterprise SaaS, HRTech, or employee benefits.
• Confident in holding discussions with senior HR leaders.
• Experience in managing complex, multi-stakeholder accounts.

Responsibilities

• Build relationships with senior HR and Benefits leaders.
• Lead structured reviews with clear plans and reporting.
• Identify opportunities for cross-sell and growth.

Skills

Problem/Need Identification

Call Planning

Effective Communication

Opportunity Qualification

Consensus Building

Decision Maker Access

Objection Resolution

Prospecting Strategy

Negotiation Strategy

Tools

Salesforce

HubSpot

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Are you interested in joining of Europe's fastest growing companies? Do you want to impact the wellbeing of millions of users?
If yes, join us to make an impact in a fast-paced and dynamic environment where you'll play a key role in driving financial accountability, supporting strategic decisions, and enabling sustainable growth.
Epassi's purpose is to boost everyday well-being. We are a leading provider of employee benefit solutions in Finland, Sweden, UK & Ireland, Italy, Germany, and the Netherlands.
We were established in Finland in 2007, and in 2008 we were the first company to launch a mobile-payable employee benefit payment solution in Europe. Since then, we have consistently grown, diversifying our products and introducing our services into new markets.
Epassi has been awarded by the Financial Times as one of the fastest-growing companies in Europe on multiple occasions.

We are currently hiring a Senior Account Manager to be based in Haywards Heath, West Sussex.

Role Purpose

To work with large and complex UK-based organisations, shaping how Epassi products support your customers to achieve their strategic business goals, working alongside multi-layered HR and Reward structures. This role is about strategic partnership, high-level influence, and demonstrating value to multiple stakeholders.

Main Responsibilities

• Build strong, consultative relationships with senior HR, Reward, and Benefits leaders.
• Lead structured reviews with clear action plans and executive-level reporting.
• Proactively identify opportunities for cross-sell and long-term growth.
• Ensure seamless onboarding and programme rollout across large, dispersed employee bases.
• Navigate complex internal structures with multiple HR stakeholders and decision-makers.

Skills & Experience

Proficient in

• Problem/Need Identification
• Call Planning
• Effective Communication
• Opportunity Qualification
• Consensus Building
• Decision Maker Access
• Objection Resolution
• Prospecting Strategy
• Negotiation Strategy

Advanced in

• Value Creation and Differentiation
• Strategic Account Planning
• Presentations and Executive Communication
• Team Selling Leadership

Career History / Profile

You're likely coming from an Enterprise SaaS, HRTech, or employee benefits background. You'll be confident holding the attention of senior HR leaders, comfortable with boardroom discussions, and experienced at managing complex, multi-stakeholder accounts. Strategic thinking, commercial awareness, and polished communication are crucial.

• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Collaborative mindset, able to work effectively in cross-functional teams.
• Commercial acumen with a focus on achieving revenue and growth targets.
• CRM proficiency (e.g., Salesforce, HubSpot, or equivalent).
• Proven track record in successful Partnership, Customer Success and/or Account Management roles.

Touchpoints

• Executive briefings with HRDs/Reward Directors.
• Regular engagement with Benefits Managers and Employee Wellbeing specialists.
• Oversight of internal comms and launch campaigns across the customer.
• Collaboration with internal Epassi teams (marketing, data, tech) to deliver customer value.

Success Measures

• High customer retention - gross and net.
• Additional growth through selling other Epassi offerings.
• End user engagement such as platform usage and uptake of benefits.
• Positive senior stakeholder feedback.

Why You Should Join Us

• Be part of an ambitious growth journey and join a global community of driven, bold, entrepreneurial, yet humble Epassians in a company that is constantly evolving.
• Work with a clear purpose - boosting everyday wellbeing - and create a meaningful, positive impact on both individuals and society.
• Thrive in an open and inclusive culture with low hierarchy, where relationships are built on respect, camaraderie, and shared successes and challenges.
• Come as you are - we'll bring out the best in you and support your personal and professional growth.
• Join a fast-growing tech company with a strong financial foundation, offering opportunities to grow and make an impact together with us.
• Benefit from an inspiring and supportive work environment where employee wellbeing is a true priority.
• Contribute to solidifying our position as the number one player in Europe's employee benefit market and help shape the next wave of success.