Liaison and Diversion Service Manager

NHS; Coventry; On-site; GBP 48,000 - 58,000; Full time

Job summary

A regional health service provider in Coventry is seeking a Liaison and Diversion Service Manager to lead clinical services within the criminal justice pathway. The role involves operational leadership, enhancing care quality, and collaborating with various teams to develop efficient services. Candidates should have a Master's degree, significant operational experience, and a proven track record in mental health service provision. Competitive benefits and support systems are included, making it an attractive opportunity for driven professionals.

Benefits

Generous annual leave

Learning and development opportunities

Salary sacrifice schemes

Employee discount schemes

Wellbeing support

Staff networks and support groups

Qualifications

• Educated to a Masters level or demonstrable knowledge at the same level.
• Evidence of leadership training and commitment to personal development.
• Professional NMC/HCPC registration with significant post-qualification experience.

Responsibilities

• Provide clinical and operational leadership in the criminal justice pathway.
• Enhance the effectiveness and quality of care within Liaison and Diversion services.
• Contribute to wider service management and provide cross cover when required.

Skills

Leadership skills

Clinical knowledge

Operational management

Education

Masters degree or equivalent experience

Tools

Health and Social Care systems

Job description

Liaison and Diversion Service Manager

The closing date is 05 January 2026

Urgent Care: Liaison and Diversion services

Band 8a

Full-time substantive post working across Coventry & Warwickshire.

An exciting opportunity has arisen in the Coventry and Warwickshire Partnership Trust for Service Manager for Liaison and Diversion (LiDi) services across Coventry and North and South Warwickshire in the criminal justice pathway.

The post holder will be a key member of the management team, responsible for providing clinical and operational leadership and the overall planning, management and delivery of services within the criminal justice pathway. The role of each of the Service Manager is to systematically improve and enhance the effectiveness, operational quality and safety of care provided within LiDi, with the aim of becoming among the best in the country.

The post holder will work in conjunction with the Head of Service and Professional Leadership to lead the provision of efficient, effective and high quality professional and well, coordinated services which meet all statutory, regulatory and NHS requirements ensuring alignment with the contracted activities of the Trust. The post holder will contribute to the wider acute service management team providing cross cover when required.

Main duties of the job

Represent an optimistic, resilient and visible leadership style, identifying and harnessing opportunities for cycles of change that enable sustainable transformation and deliver quality co-produced services responsive to the needs and circumstances of people supported by our services.

Provide operational leadership while supporting Quality and Safety in the development and implementation of systems, structures and processes to promote high-quality clinical services that make a real difference.

Have specialist knowledge of the range of clinical pathways for support for people supported by LiDi.

Be aware of recent changes and current issues in mental health service and criminal justice provision.

Contribute to complex case work embedded in evidence-based practice.

Provide clinical advice to colleagues within urgent care services and external agencies.

Oversee and contribute to expert clinical practice as a professional lead.

Influence professional standards through evaluation and monitoring.

Support changes in practice and service delivery through role modelling and leadership.

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

• Generous annual leave entitlement which increases during your time with us
• Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more.
• Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more.
• Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes.
• Wellbeing support, including an in-house counselling service, external helpline and more.
• Staff networks and support groups.

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Qualifications

• Educated to a Masters level or demonstrable knowledge at the same level
• Evidence of other leadership training and commitment to personal development
• Professional NMC/HCPC registration with significant post-qualification experience
• Working knowledge of the Health and Social Care system including Mental Health
• Extensive operational experience in a clinical setting

Experience

• Significant and demonstrable experience post-qualification
• Experienced in working with other teams, internally and externally, to manage operational issues in a clinical setting.
• Demonstrable experience across mental health and/or related services
• Relevant experience of managing clinical services, stakeholder management, and partnership working at a senior level both internally and externally.
• Experience of driving impactful service change
• Significant senior management experience within a range of clinical settings.

Knowledge

• Extensive and senior working knowledge of applicable legislation including the MHA, SCA and MCA.
• Ability to understand complex data and information including written reports.
• Capable of working under pressure, to deadline and within a team and/or own initiative.
• Ability to facilitate a clinical MDT and facilitate complex decision making for the best clinical outcome.

Other

• Able to travel for work purposes and have access to an independent means of transport.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Coventry and Warwickshire Partnership Trust