Customer Service Manager jobs in United Kingdom

We are excited to offer an exceptional opportunity for a qualified and passionate PCE-CfD therapist to step into a Deputy Service Lead role within a brand-new NHS Talking Therapies service, launching in October 2025.

As Deputy Lead, youll play a pivotal role in establishing and shaping a compassionate, effective, and innovative service designed to make a real difference to adults experiencing common mental health problems.

As Deputy Service Lead your role will be to support the Service Lead in the strategic and operational delivery of the new Talking Therapies service.

Nouvita Healthcare is an established provider of specialist health and social care services across Hertfordshire, Cambridgeshire and Bedfordshire. We are dedicated to delivering high-quality, patient-centred mental health support and therapeutic services in hospital, residential and now in outpatient settings. Our focus is on empowering recovery and improving outcomes through effective, compassionate care. At Nouvita, we value continuous improvement and foster an environment where all staff have a voice and can develop their careers.

We are committed to:

Delivering high-quality mental health services

Maintaining excellent clinical governance and patient outcomes

Promoting equality, inclusion, and diversity in everything we do

Nouvita Healthcare is proud to be an equal opportunity workplace. We are a Disability Confident employer, providing support to applicants with mental and/or physical disabilities. If you are interested in applying for employment with Nouvita Healthcare and are in need of support to navigate our website or to complete your application, please send an email with your request to: recruitment@nouvita.co.uk

What Youll Do:

• Support the Service Lead in the strategic and operational delivery of the new Talking Therapies service
• Provide clinical supervision and line management to a team of PCE-CfD and other modality-trained therapists
• Maintain a small clinical caseload to support high-quality, client-centred care
• Work closely with local partners, commissioners, and stakeholders to ensure seamless integration and service accessibility
• Promote a culture of reflective practice, staff wellbeing, and continuous improvement

• Experience working within NHS Talking Therapies (formerly IAPT) or similar mental health services
• Strong leadership or supervisory experience (or a desire to develop these skills further)
• A passion for evidence-based practice, staff development, and service innovation

• A PCE-CfD qualification (Postgraduate training in Person-Centred Experiential Counselling for Depression)
• Accreditation with BACP or another relevant professional body

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.