Senior Technical Application Service Specialist

lloyds banking group; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution in the UK seeks an experienced IT Operations professional to coordinate cross-functional teams for recovery activities and ensure service continuity. The role requires a strong understanding of ITIL processes and experience with incident management. Candidates should possess excellent communication skills and a problem-solving approach. Benefits include a generous pension contribution, performance-related bonuses, and 30 days of holiday.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping

30 days holiday

Wellbeing initiatives

Qualifications

• Experience in IT Operations or Service Management in a run/support environment.
• Ability to coordinate all types of incidents and guarantee timely resolution.
• Familiarity with incident management and business continuity software.

Responsibilities

• Coordinate cross-functional teams for recovery activities.
• Ensure service continuity and monitor IT service stability.
• Drive continuous improvement across operational processes.

Skills

IT Operations experience

Understanding of ITIL processes

Critical Thinking

Service attitude

Problem-solving abilities

Communication skills

Understanding of IT infrastructures

Experience with AEM stack

Tools

ServiceNow

Splunk

Dynatrace

Job description

You will join the Personalised Experiences and Communications (PEC) platform, part of Consumer Relationships, which plays a vital role in delivering the Group's strategic vision. PEC works closely and collaboratively across the Platform leadership team to grow the business by protecting and deepening customer relationships.

Responsibilities

• Coordinate cross‑functional teams to manage recovery activities effectively
• Maintain operational readiness to ensure service continuity
• Monitor and ensure the stability of IT services
• Drive continuous improvement across operational processes
• Ensure agreed service levels are consistently met or exceeded
• Lead recovery efforts during system outages and incidents

Qualifications

• Demonstrable experience in IT Operations or Service Management in a run/support environment
• A good understanding of ITIL processes, especially Incident, Problem and Change
• Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to act as the main point of contact, oversee and coordinate all types of incidents, and guarantee timely resolution, communication, and post‑incident review activities
• A strong service attitude and the ability to remain calm and courteous while working to resolve incidents in high‑pressure situations
• A self‑starter with an organised and methodical approach to problem‑solving and a fast learner with an inherent ability to understand complex technology solutions
• Coordinate problem management efforts to identify root causes and implement permanent fixes
• Clear communication and interpersonal skills in engaging with users of diverse technical skill levels
• A good understanding of IT infrastructures (servers, networks, databases, cloud environments, etc.)
• Experience with the AEM stack and wider Adobe suite of tools would be a significant advantage
• A familiarity with incident management and business continuity software (i.e. ServiceNow)
• Familiarity with monitoring tools (e.g. Splunk, Dynatrace)
• Exposure to Agile, DevOps or SRE principles

About Lloyds Banking Group

At Lloyds Banking Group, we are driven by a clear purpose: to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. We are committed to building a workforce that reflects the diversity of the customers and communities we serve and to creating a values‑led culture. We encourage applications from under‑represented groups and are disability confident in providing reasonable adjustments to the recruitment process.

Benefits

• Generous pension contribution of up to 15%
• Annual performance‑related bonus
• Share schemes including free shares
• Discounted shopping and other lifestyle benefits
• 30 days holiday, with bank holidays on top
• Wellbeing initiatives and generous parental leave policies