Global Customer Service Supply Manager

Denholm Associates; Aberlour; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-run food company in Aberlour is seeking a skilled supply chain manager to join their leadership team. You will work directly with key customers, manage internal relationships, and drive impactful changes within the supply chain processes. Ideal candidates will have proven experience in both national and international supply chain management, especially in the FMCG industry, alongside strong analytical and communication skills. This role offers a supportive environment with various employee benefits.

Benefits

Competitive pay and benefits

Free transport from Moray

Pension scheme enrollment

25% employee discount

Generous holiday allowance

Subsidised canteen

Overtime payments

Employee Assistance Programme

Christmas bonus and hamper

Qualifications

• Proven experience in national and international supply chain management, ideally in the FMCG industry.
• Strong understanding of end to end supply chain processes.
• High levels of numeracy and analytical skills to derive insights from data.

Responsibilities

• Work directly with important customers to enhance supply chain effectiveness.
• Build strong relationships across key internal functions.
• Implement and embed new processes.

Skills

Supply chain management

Numeracy and analytical skills

Excellent communication skills

Problem-solving

Customer-centric approach

Job description

Overview

Working for Walker's Shortbread offers a unique opportunity to join a family-run company with a rich heritage, renowned for its high-quality products and commitment to excellence. As a global brand with a strong reputation, Walker's provides a stable and rewarding work environment.

Employees can expect to be part of a dedicated team, contributing to the success of a beloved brand while enjoying a positive and supportive company culture.

This is a new role within the structure and sits within the leadership team, and offers a great opportunity to really make an impact across the business. The position will have a broad range of responsibility, and you will work directly with a range of important customers.

In addition you will need to build strong relationships internally across a number of key functions.

Responsibilities

This is a new role within the structure and sits within the leadership team, and offers a great opportunity to really make an impact across the business. The position will have a broad range of responsibility, and you will work directly with a range of important customers.

In addition you will need to build strong relationships internally across a number of key functions.

Qualifications

• Proven experience in national and international supply chain management, ideally customer facing and in the FMCG industry
• A strong understanding of the intricacies of supply chain and working on end to end processes
• An agile approach that allows you to work across all levels of the business
• A good understanding and appreciation of processes and how to embed new ones
• High levels of numeracy and analytical skills - able to derive insights from data
• Excellent communication skills - both verbal and written

Are you?

• Proactive and customer-centric, always looking for solutions and solving problems
• Familiar with reporting and process management and driven to improve existing protocols
• A team player who offers support and works to improve the culture of the team and business

Benefits

• We believe that if we want commitment from you, you need commitment from us and therefore we do not operate zero hour contracts. Our pay and benefits are one of the best in the area.
• Free transport available from many locations in Moray to our factories in Aberlour.
• Auto-enrolment into our pension scheme after 3 months which increases with length of service.
• 25% employee discount when purchasing our product from our own shops.
• Generous holiday allowance which increases with length of service.
• A subsidised canteen service.
• Generous overtime payments, at both time and a half and double time.
• Access to 'Employee Assistance Programme'.
• Christmas bonus and hamper given each year.