Customer Service jobs in United Kingdom

Company Description

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer-centric service focus is delivered through a site-level empowered culture.

At Culina, we have a winning culture. We believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

Our friendly transport team in Port Salford has an exciting opportunity for a Driver Debriefer to join their team on a full-time permanent basis!

As a Driver Debriefer, you will be responsible for providing general administration support to the Transport Department.

Salary: £25,625 per annum.

Shift: 4 on 4 off, 5:30am - 5:30pm.

Key Duties of a Driver Debriefer include:

• Correctly debriefing drivers.
• Checking all timesheets for correct completion and ensuring all PODs are returned completed correctly.
• Scanning and storing PODs using Culina’s document management system.
• Preparing drivers’ wallets and issuing delivery notes in drop sequence plus any other relevant delivery information.
• Printing all dispatch notes and replenishing dispatch paper as required.
• Answering the telephone and assisting with any enquiries.
• Downloading drivers’ cards / tachographs.
• Ensuring all estimated time of arrivals (ETAs) are communicated to Customer Services.
• Consistently updating all spreadsheets including, but not limited to; change-overs, run summaries, and trailer check sheets.
• Departing & completing loads using Transport Management System (TMS).
• Ensuring all uplifts are dispatched in correct loads.
• Ensuring all trailers are tracked.

Qualifications

• Attention to detail / accuracy.
• Positive and adaptable attitude.
• Excellent communication skills to deliver accurate information.
• Ability to work efficiently and accurately under pressure.
• Effectively prioritise workload to meet deadlines.
• Good standard of computer literacy, particularly MS Office (PowerPoint, Word, Excel).
• Able to work as part of a team or individually.

Additional Information

As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organization committed to employee development and recognizing success for hardworking performers.

Our dedicated learning and development programs are open to every employee, giving you the opportunity to shape your future within logistics and work in an environment where team culture thrives.

Our people are the driving force behind our success. We offer a wide range of benefits, including:

• Annual Leave – 20 days inclusive of bank holidays.
• Pension scheme – We offer a contribution of 4% from both employee and employer.
• Life Assurance – 2x your annual salary.
• Wellness – Via our Employee Assistance Programme, offering confidential counselling and legal services 24/7.
• Eye Care Vouchers – Savings on eye tests and discounts on glasses.
• Reward & Recognition – Employee of the Month/Year, long service awards, and more.
• Everyday discounts – Access to over 50 retailer discounts via our benefit platform.

If you meet the requirements and are looking for your next career opportunity, please apply now and become part of our #WinningTeam!