Customer Service Assistant jobs in United Kingdom

As a Strategic Account Executive (f/m/d) for the European region, you’ll drive Contentful’s growth by spearheading the end-to-end sales process from prospecting to close in a set of strategic prospects and customers with growth potential. You’ll be instrumental in driving net new revenue and uncovering upsell opportunities with existing and new Customers. You’ll drive Customer enablement initiatives and follow a consultative sales process by speaking the language of both professional technologists and business leaders. Working in partnership with a dedicated strategic team of Customer Experience, BDR, Solution Engineering alongside Partnerships and Marketing teams, you’ll foster and grow a European Customer base with global presence that exemplifies strategic importance.

• Build strategic account plans for complex, multi national organisations, and execute against that plan with a dedicated team.
• Seek to identify the digital experience problems of prospects and customers while aligning the ROI of Contentful with those difficulties to ensure a value based selling approach.
• Meet quarterly and annual sales goals by developing an account strategy and pipeline, overseeing internal and client processes, maintaining sales reports, developing market and competitor knowledge, delivering presentations to Customers, and creating sales proposals.
• Collaborate with a dedicated BDR to prospect and develop new business opportunities across a strategic account list. Conduct research, identify key players, and execute with a value story.
• Collaborate with a dedicated Solution Engineer to inspire and uncover opportunities and pave the way for solid expansion. Securing the tech win.
• Collaborate with dedicated Customer Success professional, to deeply understand and align on the customers goals, execute against them and map out a growth path.
• Align with critical SI and Tech partners to drive the Contentful value story alongside theirs.
• Work with the wider GTM team, including field and partner marketing
• Position, negotiate, and close both new and expansion opportunities.
• Oversee RFI/RFQ requests.
• Refine and evolve our strategic sales model
• Develop proposals, position complex pricing structures and negotiate contracts and deal-closing requirements efficiently.

• 10+ years of experience selling complex SaaS solutions.
• 3+ years experience selling across Europe.
• Proven experience in expanding large multinational accounts.
• Working knowledge of selling and positioning to customers a technical SaaS and/or PaaS platform, and orchestrating an internal team to win.
• Demonstrated knowledge of how to sell transactions of $3000k+ to organizations with $1b+ in revenue

• Second language
• Knowledge of API first, cloud native technologies
• Previous CMS (content management system) experience

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time!A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

#LI-hybrid #LI-AS2

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.

By clicking “Apply for this job,” I acknowledge that I have read the “ Contentful’s Candidate Privacy Notice ” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

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