Customer Care Assistant jobs in United Kingdom
Customer Success Manager
Mekion Consulting
Host - Edinburgh
Care Concern Group
Showroom Sales Advisor – Interiors & Styling (Part-Time, Weekend)
Frasers Group
Sales Manager – Height Safety Systems
Mitchell Maguire
Discover more opportunities than anywhere else. Find more jobs nowSales Manager
Stride Resource Management Ltd
Bid Manager – Commercial Solar PV Proposals
The Engage Partnership Recruitment
Connect with headhunters to apply for similar jobsGlobal Healthcare Account Manager — Multilingual Roles
The Phoenix Partnership
Bid Manager (Commercial Solar)
The Engage Partnership Recruitment
Welsh Education MIS Customer Success Manager
Bromcom Computers
Customer Success Manager - Wales
Bromcom Computers
Sales Executive
Bright Purple Resourcing
Commercial account manager (UK)
Insulet Corporation
Steel Sales Account Manager (Engineering & Construction)
Euro-Projects Recruitment Ltd
Eyewear & Eye Care Sales Advisor
M&S Opticians
Sales Advisor - Full Time / Part Time
M&S Opticians
Interim Public Sector Commercial Manager - Hybrid London
Reed Talent Solutions
Commercial Account Executive
Capio Recruitment
Commercial Manager
Reed Talent Solutions
Customer Success Manager
Job summary
A dynamic technology consultancy in the UK is seeking a Customer Success Manager to own enterprise customer portfolios. This role requires leading onboarding and project implementations, ensuring customers achieve measurable outcomes. The ideal candidate will have proven experience in Customer Success within a B2B SaaS environment, excellent communication skills, and a proactive mindset. This position is remote-friendly within the UK, offering a competitive salary of up to £85,000, ideal for those ready to thrive in a fast-paced start-up culture.
Qualifications
- Proven experience in B2B SaaS with enterprise customers.
- Comfortable with HR, Reward, Talent or People Analytics stakeholders.
- Technical literacy for integrations and data workflows.
Responsibilities
- Own customer relationships, retention and expansion.
- Lead onboarding and platform implementation.
- Manage delivery governance, timelines, and stakeholder communication.
Skills
Customer Success Manager
Location : remote (only within the UK)
Salary : up to £85,000
As a Customer Success Manager, you’ll own a portfolio of enterprise customers and lead the full lifecycle - from onboarding and implementation through to adoption, value realisation, renewal and growth.
You’ll act as a trusted advisor, delivery lead and problem solver, running customer-facing projects that combine platform implementation with our Data Transformation Services (DTS). You’ll work closely with Product, Engineering, Sales and Delivery teams to ensure customers achieve measurable outcomes and long-term success.
This is a hands‑on, high‑impact role for someone who enjoys responsibility, complexity and close customer collaboration.
- Owning customer relationships, health, retention and expansion across a portfolio of enterprise accounts
- Leading end-to-end onboarding and platform implementation, from discovery to go-live
- Delivering scoped DTS workstreams, translating customer goals into clear, decision‑ready outcomes
- Running customer workshops and executive reviews, aligning our outcomes to business priorities
- Managing delivery governance, timelines, risks and stakeholder communication
- Partnering with Product and Engineering to resolve issues, improve integrations and feed customer insight into the roadmap
- Identifying and shaping growth opportunities in collaboration with Sales
- Continuously improving delivery playbooks, processes and customer enablement materials
- Proven Customer Success or Account Management experience in B2B SaaS, ideally with enterprise customers
- Strong project and delivery management skills across complex, multi‑workstream implementations
- Comfort working with HR, Reward, Talent or People Analytics stakeholders (or ability to learn fast)
- Technical literacy to support integrations, data workflows and platform adoption
- Excellent communication, stakeholder management and commercial judgement
- A startup mindset: ownership‑driven, proactive and comfortable with ambiguity
Start‑up life is not for everyone! To really thrive with us you will be 'Start‑up ready'. You are naturally proactive, open to change, have a continuous improvement mindset, are flexible, happy to go beyond your brief, enjoy working at pace and are comfortable with ambiguity.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.