Customer Care Assistant jobs in United Kingdom

As a Senior Care Assistant at Sedgley Court, Kindness will be at the core of everything you do. It touches upon every aspect of our care. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, you'll have a wonderful opportunity to give something back to those people.

For you, it will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families – helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and you'll be a real influence on the rest of your team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a resident's family on the phone, you'll do so with a sense of kindness, above anything else. You will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication.

One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team.

Safeguarding is everyone's responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.

To be able to provide the kindest possible care there are 5 values or qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way:

Curious – and ask questions, look for clues and seek to understand. Compassionate – and try to walk in the shoes of others. Creative – yet practical, using our imagination to make things happen. Courageous – in how we support residents to live the life they want, and we can always be Counted on.

We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.

Our dedicated, professional colleagues strive to always deliver outstanding adult social care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles.

We'll provide full training, so it's a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Senior Care Assistant we will invest in you, and you will enjoy additional support and benefits including:

• Higher than average pay rates
• Paid Enhanced DBS/PVG
• Free uniform
• Company pension scheme
• 28 days annual leave inclusive of bank holidays
• Life assurance cover for all colleagues
• Award-winning learning and development and support to achieve qualifications
• GP online – a service providing around the clock GP consultation via an interactive app – available to you and your children under 16
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team
• Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
• Wellbeing – free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
• First-rate working environment in a purpose-built luxury home
• Free onsite car parking and close to local transport links
• Refer a friend scheme