Customer Care Advisor jobs in United Kingdom

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As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you.

We are currently looking to recruit an Implant Account Manager based at our customer's flagship Head Office located in Glasgow. The location boasts excellent facilities and a state-of-the-art working environment, situated just off the M8 with free parking and easily accessible via public transport.

As an Account Manager, you will be responsible for:

• Taking hire enquiries via telephone, email, and our online ordering system and processing them onto our hire system.
• Checking the availability of machines and operators and ensuring that order statuses are always up-to-date on our systems.
• Coordinating with the engineering and transport teams to ensure the correct machines are ready and available for delivery to customer sites.
• Resolving queries, complaints, and damages.
• Dealing with customers professionally and politely at all times and maximising sales using your product knowledge.
• Maintaining health and safety standards within the hire office.
• Communicating effectively with other colleagues and representing the AFI brand internally.

The hours for this Account Manager position are Monday - Friday, 08:00 - 17:30.

• Previous experience in a customer-focused role in either an operational or sales capacity is favourable.
• Experience working on a hire desk would be a distinct advantage, although not essential.
• A good knowledge of Microsoft packages and computer skills in general.
• An outgoing and enthusiastic personality.
• Excellent communication skills and a friendly approach are vital.
• Timekeeping and using your initiative will be important aspects of the role, so you should be proficient in these skills.

AFI-Rentals are one of the UK’s leading powered access rental companies and we provide everything a person needs to work at height safely. From a modern specialist rental fleet to high-quality training, we are a one-stop-shop for the working-at-height industry.

Our core values are teamwork, customer service, and profitability, and we believe employee professional development is at the heart of our success.

We also have a strong emphasis on Health and Safety and are proud to hold various accreditations, such as:

• ISO9001
• ISO14001
• ISO45001
• Gold RoSPA award
• + more

Please note that we operate a 2-stage interview process and online testing to screen candidates.

AFI Group of Companies provides equal opportunities and is committed to the principle of equality regardless of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age or disability.

We will apply employment policies that are fair, equitable and consistent with the skills and abilities of our employees and the needs of the business

• Inclusion in a profit share scheme.
• An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available).
• Death-in-Service benefit of 2 x salary.
• MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few.
• Christmas Bonus Payment (Discretionary).