Apprentice Customer Service Advisor

Ee; Tavistock; On-site; GBP 21,000 - 26,000; Full time

Job summary

A customer service provider in Tavistock is looking for enthusiastic individuals to join their apprenticeship program. You will be trained to assist customers with various inquiries, and you won't need any prior experience—just a great attitude and a willingness to learn. As you progress, you'll work towards an NVQ Level 2 in Customer Service, with full support throughout. The role offers a starter salary of £21,620, rising to £25,684 after completion of the apprenticeship, along with plenty of additional perks.

Benefits

Starting salary of £21,620

Discounts on mobile and broadband packages

Support for career development

Online GP access

Qualifications

• No prior experience needed; just a positive attitude and willingness to learn.
• Support for completing a 15-month NVQ Level 2 qualification.

Responsibilities

• Assist customers over the phone, answering billing questions and providing tech support.
• Complete tasks required for the NVQ Level 2 apprenticeship.

Skills

Friendly voice

Willingness to learn

Education

NVQ Level 2 in Customer Service

Job description

Where: EE Plymouth

Full time: Permanent

Salary: £21,620 per year

Start Date: 16th February 2026

What’s in it for you:

• A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)

• Huge discounts of your Mobile and Broadband packages, starting at £10 a month
• Huge discounts off other tech such as Smart watches, speakers, tv’s, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Support to carve your own career path. We’re passionate about helping our people grow the career they want
• Online GP: Access to a private GP 24/7 for you and your immediate family

What you’ll be doing:

At EE, we believe every interaction should be a positive one. You’ll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You’ll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career.

At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.

Ready to make your mark? Apply now and let’s start building your future.