Customer Service Advisor

JT Recruit Ltd; Brampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local council organization is seeking a Customer Service representative to handle sensitive calls regarding children's services. Responsibilities include gathering detailed information from callers, including the public and professionals. Ideal candidates will have strong communication skills and experience in customer service. Full training will be provided to those new to the field, ensuring all employees can effectively manage complex situations.

Qualifications

• Experience in handling customer service calls.
• Ability to manage complex and sensitive conversations.
• Proficient in IT and data entry.

Responsibilities

• Act as the first point of contact for callers.
• Gather information from callers reporting child concerns.
• Use professional curiosity to ascertain details effectively.

Skills

Strong communication skills

Attention to detail

Professional curiosity

Tools

Computer records management

Job description

We have a vacancy within the Customer Service Centre at Lincolnshire County Council, to work within the Children's Services.

Main Responsibilities

The position is to be the first point of contact for anyone that calls into the Customer Services Department to report concerns about a child.

This includes taking calls from members of the public and professionals such as Police Offices, Nurses and School Teachers.

It is your responsibility to gather as much information and details from the caller as possible, using professional curiosity to fact find information and more importantly to not take anything at face value.

Requirements and Personal profile

Ideally you will have experience of taking similar calls and dealing with difficult situations.

Ideally you will have experience of working within a busy Customer Care or Customer Service Centre environment.

Experience within a social care setting would be preferred, but not essential as full training will be provided.

Strong communication skills, especially on the telephone.

Able to take complex and sensitive telephone calls and gather the relevant information.

Excellent IT skills with the ability to update computer records.

Excellent attention to detail.

Professional