Wholesale Customer Care & Supply Queries Mgr (12-Month FTC)

South West Water; Bristol; On-site; GBP 42,000; Full time

Job summary

A UK water company is seeking a Customer Care Manager to oversee operations and enhance customer satisfaction within the Customer Hub. You will manage employee performance and resolve customer complaints, ensuring service quality and compliance with industry standards. Ideal candidates will have strong leadership skills and a proven history of implementing changes effectively. This role offers a salary of £41,295 and various employee benefits, including a bonus and flexible working options.

Benefits

Annual bonus

27 days holiday plus bank holidays

Flexible working environment

Access to flexible benefits and discounts

Onsite parking

Qualifications

• Strong leadership skills and experience in managing teams.
• Proven history of implementing change effectively.
• Excellent written and verbal communication skills.

Responsibilities

• Manage end-to-end processes for Wholesale Services Supply Queries.
• Oversee employee performance and personal development.
• Daily management and resolution of customer complaints.

Skills

Strong leadership skills

Proven track record of managing and implementing change

Strong knowledge and understanding of the Non-Household Market

Strong interpersonal and communication skills

Ability to multi-task and manage priorities

Problem solving skills

Commercial focus

Education

Experience in a leadership position

Tools

ABAP

Job description

A UK water company is seeking a Customer Care Manager to oversee operations and enhance customer satisfaction within the Customer Hub. You will manage employee performance and resolve customer complaints, ensuring service quality and compliance with industry standards. Ideal candidates will have strong leadership skills and a proven history of implementing changes effectively. This role offers a salary of £41,295 and various employee benefits, including a bonus and flexible working options.