Customer Service advisor

Rubix Careers; Highweek; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technical supplier in the United Kingdom is seeking an enthusiastic individual to join their branch in Highweek. This role will involve providing customer support, assisting the external technical sales team, and offering administrative help. The ideal candidate will have excellent communication skills and be able to effectively manage customer enquiries via phone and email. A comprehensive understanding of CNC cutting tools is a plus.

Qualifications

• Enthusiastic individual with excellent communication skills.
• Ability to effectively deal with customer enquiries.
• Experience in providing administrative support.

Responsibilities

• Effectively deal with customer enquiries via phone & email.
• Support external technical Engineering / sales team.
• Liaise between manufacturing partners & customers to answer queries.

Job description

The Role

• Permanent
• Full Time

West Country Tool Company Ltd are a technical competence center of the Rubix UK II cutting and machining division, and a market-leading specialist of CNC cutting tools and associated products.

Since 1974, WCT has evolved to become a unique technical cutting tool supplier to the UK engineering and manufacturing industries. We provide a comprehensive range of metal cutting tooling and associated products.

Powered by Rubix UK II, Europe's largest industrial distributor TGM, MRO and specialist products, WCT can now utilize the most trusted single source of industrial supplies with their national network of branches, national distribution center and Product proving center.

We are seeking an enthusiastic individual to join our branch and support all departments of the business, where & when required. You'll be a pivotal part of the team supporting our customers to ensure they have all the parts, tooling and support they need to operate.

Key Responsibilities

• Effectively deal with customer enquiries via phone & email, from RFQ requests through to order placement and completion
• Supporting our external technical Engineering / sales team, liaising with customers & suppliers, and offering administrative support.
• Liaise between manufacturing product partners & customers to efficiently answer general questio...