Customer Service Advisor

Page Personnel; Baildon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare services provider in Esholt is looking for a Customer Service Advisor to provide professional support. Responsibilities include responding to customer inquiries, managing appointments, and maintaining records. Ideal candidates will have proven customer service experience, strong communication skills, and a problem-solving attitude. This permanent role offers competitive salary and a supportive culture focused on employee growth and development.

Benefits

Competitive salary

Free on-site parking

Supportive company culture

Lots of benefits & perks

Qualifications

• Proven experience in customer service, ideally within a contact centre environment.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritise effectively.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone and email.
• Provide accurate information about services, appointments, and procedures.
• Handle booking and scheduling of appointments efficiently.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Organizational skills

Problem-solving mindset

Job description

• Perm role starting on 17th November
• Excellent career prospects on offer

About Our Client

The employer is a small-sized organisation within the healthcare industry, dedicated to providing high-quality services to its clients. They aim to maintain a supportive and professional environment for their employees.

Job Description

• Respond promptly and professionally to customer enquiries via phone, and email.
• Provide accurate information about services, appointments, and procedures.
• Handle booking and scheduling of appointments efficiently.
• Resolve customer issues and elevate complex cases when necessary.
• Maintain accurate and up-to-date records of customer interactions.
• Collaborate with internal teams to ensure seamless service delivery.
• Assist with administrative tasks to support the department's operations.
• Maintain a positive and professional demeanour at all times.

A successful Customer Service Advisor should have:

• Proven experience in customer service, ideally within a contact centre environment.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in using computer systems and software for record-keeping and communication.
• An organised and detail-oriented approach to work.
• A commitment to maintaining confidentiality and professionalism.
• A customer-focused attitude with a problem-solving mindset.

What's on Offer

• Competitive salary.
• Permanent role within a reputable organisation in the healthcare industry.
• Opportunity to work in Esholt, contributing to a meaningful and impactful sector.
• Free on-site parking.
• Lots of benefits & perks.
• Supportive company culture focused on employee growth and development.

If you are ready to bring your expertise as a Customer Service Advisor to the healthcare industry in Esholt, we encourage you to apply today.