Customer Support Specialist (Supply Chain Planning & Project Management)

Boeing; Gosport; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading aerospace company is seeking a Senior Supply Chain Planner to join its team in Gosport. This hybrid position will focus on the UK Rotorcraft Chinook Programme, emphasizing supply chain management and effective communication with stakeholders for achieving delivery and cost efficiency. Candidates should have a minimum of 3 years in a Supply Chain role and experience with ERP systems, preferably SAP. This role does not provide relocation assistance.

Qualifications

• Minimum of 3 years of experience in a Supply Chain role.
• Experience using ERP systems, ideally SAP.
• Strong attention to detail and excellent problem-solving abilities.

Responsibilities

• Represent Supply Chain Management and attend Programme meetings.
• Coordinate tasks across the Supply Chain function.
• Manage supply chain aspects from proposal to delivery.
• Identify supply chain risks and develop mitigation plans.
• Collaborate with finance and engineering teams for task delivery strategies.

Skills

Inventory management tools

Enterprise Resource Planning (ERP)

Microsoft Office Suite

Numeracy

Analytical skills

Problem-solving abilities

Prioritization

Team-oriented communication

Project Management

Education

Bachelor’s degree in business or related field

Tools

SAP

Job description

Company

Boeing Defence United Kingdom Limited

Job Title

Supply Chain Planning & Project Manager Rotorcraft (Hybrid Working)

Role Overview

Boeing Defence UK (BDUK) is seeking a Senior Supply Chain Planner to join its Supply Chain Planning & Integration Team based in Gosport. This full‑time position will focus on the UK Rotorcraft Chinook Programme, providing supply chain management and executing change requirements through the Additional Tasking portfolio in support of core Maintenance, Repair and Overhaul (MRO) requirements and new business initiatives. The successful candidate will manage tasks from proposal through execution to delivery, gaining exposure to various functions both internally and with our customers. Strong communication and collaboration with stakeholders will be essential for achieving on‑time delivery and cost efficiency.

Key Responsibilities

• Represent Rotorcraft Supply Chain Management as the key interface between Programme and Supply Chain, including preparing for and attending key Programme drumbeat meetings on behalf of Supply Chain.
• Communicate and coordinate tasks and activities across the Supply Chain function, interfacing with all SCM functional areas inclusive of Supplier Management, Procurement, Supply Chain Operations, Demand Forecasting and Asset Management.
• Lead and oversee the Supply Chain aspects of the Additional Tasking portfolio from the initial (PPoA) through execution to delivery.
• Review new customer proposals to capture the impact of change to Supply Chain; develop Supply Chain Statements of Work (SOW) and Labour Basis of Estimates (BOEs) to accurately capture resource requirements.
• Manage change to Programme and contractual baselines as they relate to Supply Chain scope and impact; assess and communicate these changes across all SCM functions.
• Identify and document supply chain risks, develop associated mitigation plans and report on these with project owners.
• Execute change to the core Programme, placing additional tasking spares requirements into SAP and managing delivery through US & UK supply chain teams.
• Develop and report on task metrics to highlight supply chain performance against contractual milestones.
• Collaborate with Commercial Programme Finance, Supply Chain and Engineering teams to formulate task delivery strategies and milestone reports.
• Understand project milestones, capture actions and dependencies, track progress to completion and present task status at Programme Management Reviews as required.
• Take on key projects and tasks to deliver cost and operational efficiencies and improvements.
• Provide flexibility of hybrid working between the office and home, with the selected candidate expected to perform some work onsite at one of the designated locations.

Essential Requirements

• A minimum of 3 years of experience in a Supply Chain role.
• Experience using inventory management tools or Enterprise Resource Planning (ERP) systems, ideally SAP.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
• Highly developed numeracy, analytical and reporting skills.
• Strong attention to detail and excellent problem‑solving abilities.
• Ability to prioritize and manage multiple tasks effectively from proposal preparation through to execution.
• Team‑oriented mindset with the capability to communicate rapidly and effectively across functions and customers.
• Dynamic, innovative and self‑motivated with the ability to work autonomously with minimal direction.
• Experience in Project Management proposal preparation, including the writing of SOWs and BOEs.
• Ability to acquire UK Security Clearance.

Preferred Additional Skills

A bachelor’s degree in business, logistics, supply chain management or a related field is preferred.

Experience Working with the MoD and Government Contracts

Experience working with the MoD and government contracts.

Security Clearance

This position requires the ability to obtain United Kingdom Security Check and to acquire UK security clearance for which the UK Government requires residency. The successful candidate will hold or have the ability to acquire Security Clearance (SC). All information will be checked and verified.

Relocation

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.