Hybrid Customer Service Advisor – 6-Month FTC

Restore Plc; Erith; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

A leading service provider in the UK is seeking a Customer Service Representative to join their team. The role involves delivering exceptional service, managing customer accounts, and resolving queries effectively. The ideal candidate has experience in a fast-paced environment, strong communication skills, and the ability to meet KPI targets. Benefits include generous leave, life assurance, and free onsite parking.

Benefits

Annual leave – 25 days + bank holidays

Life assurance – 2x basic annual salary

Free onsite parking

Employee Assistance Programme (EAP)

Qualifications

• Previous experience in a fast-paced customer-focused environment.
• Commitment to excellent customer service with a positive attitude.
• Ability to extract relevant information and identify problems.
• Proven ability to achieve and maintain KPI targets.

Responsibilities

• Deliver exceptional customer service, ensuring all queries are resolved promptly.
• Liaise with internal teams to obtain information and resolve issues.
• Manage customer accounts, ensuring information is accurate and up-to-date.
• Handle and resolve complaints professionally.

Skills

Strong communication skills, both written and verbal

Attention to detail

Problem-solving abilities

Organisational skills

Ability to work under pressure

Multitasking

Tools

Standard software packages

Job description

A leading service provider in the UK is seeking a Customer Service Representative to join their team. The role involves delivering exceptional service, managing customer accounts, and resolving queries effectively. The ideal candidate has experience in a fast-paced environment, strong communication skills, and the ability to meet KPI targets. Benefits include generous leave, life assurance, and free onsite parking.