Hybrid Customer Service Advisor | 2 Days Remote (Warwick)

SVB Solutions; Hampton Magna; Hybrid; GBP 25,000; Full time

Job summary

A well-established company in Warwick is seeking a Customer Service Advisor to deliver outstanding service and support. This full-time position offers a hybrid work model, allowing two days of remote work. Ideal candidates will have experience in customer service, strong communication skills, and the ability to efficiently handle customer inquiries. Benefits include private healthcare, critical illness cover, and staff discounts.

Benefits

Private healthcare

Critical illness cover

Staff discounts

Free on-site parking

Qualifications

• Previous experience in customer service (call centre, contact centre, or face-to-face) is essential.
• Excellent communication skills and a friendly, confident telephone manner are required.
• Strong IT literacy is necessary.

Responsibilities

• Deliver outstanding customer service across phone, email, live chat, and web enquiries.
• Handle general administrative tasks to support smooth business operations.
• Communicate with customers professionally and efficiently, ensuring a positive experience.

Skills

Communication skills

Previous customer service experience

IT literacy

Tools

Microsoft Office

CRM systems

Job description

A well-established company in Warwick is seeking a Customer Service Advisor to deliver outstanding service and support. This full-time position offers a hybrid work model, allowing two days of remote work. Ideal candidates will have experience in customer service, strong communication skills, and the ability to efficiently handle customer inquiries. Benefits include private healthcare, critical illness cover, and staff discounts.