Customer Service Advisor

SVB Solutions; Hampton Magna; Hybrid; GBP 25,000; Full time

Job summary

A well-established company in Warwick is seeking a Customer Service Advisor to deliver outstanding service and support. This full-time position offers a hybrid work model, allowing two days of remote work. Ideal candidates will have experience in customer service, strong communication skills, and the ability to efficiently handle customer inquiries. Benefits include private healthcare, critical illness cover, and staff discounts.

Benefits

Private healthcare

Critical illness cover

Staff discounts

Free on-site parking

Qualifications

• Previous experience in customer service (call centre, contact centre, or face-to-face) is essential.
• Excellent communication skills and a friendly, confident telephone manner are required.
• Strong IT literacy is necessary.

Responsibilities

• Deliver outstanding customer service across phone, email, live chat, and web enquiries.
• Handle general administrative tasks to support smooth business operations.
• Communicate with customers professionally and efficiently, ensuring a positive experience.

Skills

Communication skills

Previous customer service experience

IT literacy

Tools

Microsoft Office

CRM systems

Job description

Customer Service Advisor – Hybrid (2 Days Remote)

Location : Warwick, Warwickshire

Salary : £24,576 per annum + Excellent Benefits

Hours : Monday to Friday, 8 : 30am–5 : 00pm (No weekends or late shifts)

Job Type : Full-time, Permanent

Are you passionate about delivering excellent customer service? We’re recruiting a Customer Service Advisor to join a friendly and supportive team in Warwick. This is an opportunity to join a well-established and growing company that values its people, promotes wellbeing, and offers career development opportunities and training.

What’s on Offer :

• Hybrid working – 2 days from home each week (after training)
• Private healthcare
• Critical illness and death-in-service cover
• Staff discounts and social events
• Free on-site parking
• Convenient location near Warwick Parkway station and the A46

Key Responsibilities :

• Deliver outstanding customer service across phone, email, live chat, and web enquiries
• Handle general administrative tasks to support smooth business operations
• Communicate with customers professionally and efficiently, ensuring a positive experience
• Represent the company with empathy, accuracy, and attention to detail

Skills & Experience Required :

• Previous customer service experience (call centre, contact centre, or face-to-face)
• Excellent communication skills and a friendly, confident telephone manner
• Strong IT literacy, including Microsoft Office and CRM systems
• Able to commute reliably to Warwick for 830 am start on office-based days

If you have experience in customer service, retail, hospitality, healthcare, administration, or call centres, and you’re looking for a long-term opportunity with genuine work-life balance — please apply