Customer Sales Advisor

Templewood Recruitment; Tyburn; On-site; GBP 27,000; Full time

Job summary

A recruitment agency in the UK is seeking a Customer Sales Advisor for a position in Castle Bromwich, Birmingham. This role involves selling self-storage services, providing exceptional customer service, and handling administrative tasks. The ideal candidate will have a strong retail/sales background and a dedication to customer satisfaction. Competitive starting salary of £26,863 and a comprehensive benefits package offered.

Benefits

30 days holiday (including Bank Holidays)

Contributory pension scheme

Employee discount scheme

Training and development program

Qualifications

• Strong retail/sales background with a customer focus.
• Ability to achieve sales targets and maintain high service standards.
• Experience in administration tasks related to customer management.

Responsibilities

• Sell space service via phone, email, and face-to-face interactions.
• Review and prioritize daily tasks, handling new enquiries and contracts.
• Reconcile cash and payment methods along with petty cash management.

Skills

Customer service skills

Sales experience

Ability to meet sales targets

Strong communication skills

Job description

Customer Sales Advisor - Castle Bromwich, Birmingham

Are you looking for an exciting and varied new career challenge? If so, read on to find out about this superb opportunity to work for a friendly employer, in a fast growing and secure industry. My client welcome applicants from all different types of retail sales and customer service backgrounds.

Company Benefits :

• Working a day shift pattern, to include some weekend and bank holiday working (Working 40 hours per week)
• Starting salary : £26,863 + EOY bonus - this is the entry pay grade and there are 4 pay grades to this role;
• Great bonus scheme;
• 30 days holiday, which includes Bank Holidays;
• Contributory pension scheme;
• Perkbox - employee 'free perks' scheme, which includes discounts on many high street retailers, cinema tickets, super markets, gyms and much more.
• Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging);
• Training and development programme;
• Additional benefits after qualifying period, including : a day off and gift for your birthday, length of service award and a generous maternity and paternity package.

Job Purpose :

This is a great opportunity to work as part of a small, friendly team, promoting high-end self-storage services to customers; whilst providing excellent customer service and maintaining superb standards. The job holder will benefit from a broad range of exposure; covering sales, customer services, administration and operational management experience. The role offers a great base salary, with potential for further salary enhancements and super benefits package. Full Training is provided in the role.

Core Responsibilities :

Sales / Customer Service

• Sell space (dealing with inbound enquiries for people wanting to use the service - no cold calling involved) via phone, email and face to face; ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions.
• Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales wherever possible.
• Provide a high level of customer service at all times, ensuring company values are maintained.

Administration

• Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing;
• Uploading customer details on to database and setting up customer accounts, as well as off-boarding when customer contract ends;
• Additional administration required when liaising with the removals contractor, including using the removals calendar.

Banking / Petty Cash

• Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis.

If you have a strong retail / sales background and are highly customer focused and achievement driven, then this could be the ideal role for you. Please apply now for immediate consideration and job start