Customer Service Advisor

Rapier; Lea Marston CP; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-known recruitment agency is seeking Customer Service Advisers in Lea Marston. The role involves providing customer support for clients in the hospitality and logistics sectors. Candidates must be computer literate and proficient in English. This ongoing position offers £12.21 per hour, with additional benefits such as free parking and team-building events. The ideal candidate will have a friendly personality and a strong work history. Immediate start available.

Benefits

Free parking

Free tea and coffee

Team building exercises and events

30 days annual leave pro-rata

Qualifications

• Strong work history required.
• Ability to travel to Hams Hall necessary.

Responsibilities

• Liaising with established UK clients and hospitality site leads.
• Providing customer support including delivery updates and problem-solving.
• Handling complaints and feedback.

Skills

Computer literate

Proficient with Microsoft Excel

Good level of speaking/reading/writing in English

Good telephone manner

Friendly personality

Job description

Call OI2I 227 8OO1 to apply for this role

We are recruiting CUSTOMER SERVICE ADVISERS for our well‑known client in the logistics industry based in HAMS HALL, BIRMINGHAM, B46.

This is ON‑GOING AGENCY WORK with the intention of becoming a permanent position after a successful trial period.

You must be willing to work within the alcohol industry to be suitable for this role.

Duties :

Working as part of a team, you will be liaising with established prestigious UK clients and in turn, hospitality site leads such as hotel, bar, and restaurant managers. You will be providing customer support including, but not limited to delivery updates, problem‑solving, feedback, complaint handling, shortages, damages etc...

Hours of work :

• Day shifts (various, will explain how they work over the phone).
• Monday to Friday.
• 30 minute unpaid lunch break.
• 40 hours paid per week.

Salary

£12.21ph, rises to £12.50ph after 12‑weeks.

Weekly pay (every Friday)

Additional benefits :

Free parking along with free tea and coffee.

Team building exercises and events such as summer BBQ / sports day organised by the office social committee.

Immediate start, ongoing work and potential progression within a global logistics company.

Training provided and a relaxed dress code.

30 days annual leave pro‑rata once on a permanent contract.

Requirements :

• Computer literate (you will be operating various in‑house systems).
• Proficient with Microsoft Excell.
• Strong work history.
• Good level of speaking / reading / writing in English.
• Good telephone manner.
• Friendly personality.
• Ability to travel to Hams Hall (public transport is very limited).

If you are interested in applying and meet all of the requirements for the role of Customer Service Advisor, please click apply now below.

Rapier Employment has been established in the UK for over 30 years, specialising in permanent and temporary workers in the Commercial, Production, and Logistics sector.