Customer Care Advisor jobs in United States

Are you a fluent Spanish speaker with account management experience within the product, logistics or supply chain sectors?

Are you able to commute to Bracknell via train or car? RG12 1WA

If so, our global client with clients across 15 countries, is keen to hear from you!

This varied office-based Sales and Operations Executive role, will be supporting a growing portfolio of well-known brands across the Spanish and UK markets.

This role combines account management, operational coordination, and customer success, providing a vital link between large retail customers and internal teams. You\'ll work directly with major European retailers to ensure efficient order fulfilment, manage account relationships, and support the business in its commercial and operational goals.

We are looking for a commercially minded professional to manage the operational needs of Spanish and UK retail partners. You\'ll be at the heart of ensuring seamless order processing and delivery while representing global brands, with exceptional customer service.

More detail:

• Act as the main point of contact for Spanish and UK retail accounts, managing customer success through proactive account management and relationship building.
• Oversee the end-to-end order process using ERP systems: from order entry to delivery, ensuring accurate stock management and timely fulfilment through our European 3PL partners.
• Handle invoicing, shipment documentation, and coordinate with internal teams including Sales, Merchandising, and Trade Marketing to ensure operational alignment and drive sales growth.
• Organise and conduct regular business review meetings with key accounts to identify growth opportunities, improve service, and provide tailored support.
• Support the wider business development function by contributing insights from customer feedback and identifying cross-selling opportunities.

• Fluency in Spanish and English is essential (German, Portuguese or French language skills are a plus but not essential).
• Proven experience in customer service, sales order or account management within logistics or supply chain. Even if you have 1 years\' experience this will be considered, with excellent training and support available.
• Strong organisational skills with the ability to prioritise tasks, manage multiple deadlines, and operate independently.
• Familiarity with ERP systems and strong proficiency in Microsoft Office, particularly Excel.

• Demonstrated ability to understand and improve processes and operational workflows.
• Strong communication and interpersonal skills - confident working with retail partners and internal teams.
• Highly organised with exceptional attention to detail and time management.
• A collaborative team player with an entrepreneurial mindset and drive to deliver results.
• Curious, analytical, and solution-oriented, with a passion for delivering excellence in operations.

If you have the Account Management experience our global client is looking for then apply now for immediate consideration.

Advancing People - The Recruitment Specialist

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.