Senior Account Manager (Fixed Term Contract) Luxury Retail Account

RAPP; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading marketing agency in London is seeking a talented Senior Account Manager for a luxury retail account. The role involves managing a large-scale eCRM programme and requires proven experience in account management within a fast-paced environment. You will collaborate with project managers and client stakeholders to ensure seamless delivery and enhance customer engagement. Strong communication and organisational skills are essential for success in this dynamic role.

Qualifications

• Proven experience in loyalty, data and eCRM account management within a fast-paced agency environment.
• Excellent communication and stakeholder management skills.
• Highly organised, detail-oriented and proactive.

Responsibilities

• Play a pivotal role in the day-to-day running of the large-scale eCRM programme.
• Report directly into the Business Director for growth opportunities.
• Build and maintain relationships with key client stakeholders.

Skills

Business Development

Customer Service

Account Management

Key Decision Makers

Retail Sales

Job description

Job Title: Senior Account Manager Luxury Retail Account

Department: Account Leadership

Employment Type: Contract

Duration: 6 months

Hybrid Policy: 3 days in the office 2 days remote

Location: London

WHO WE ARE

We are RAPP, world leaders in activating growth with precision and empathy at scale.

As a global next‑generation precision marketing agency we leverage data, creativity, technology and empathy to foster client growth. We champion individuality in the marketing solutions we create and in our workplace. We fight for solutions that adapt to individuals’ needs, beliefs, behaviours and aspirations.

We foster an inclusive workplace that emphasises personal well‑being.

THE ROLE

We are looking for a talented and driven Senior Account Manager to join our team in London, supporting one of the world’s most iconic luxury fashion brands. This is a unique opportunity to work on a full‑service account across data, technology and creative, delivering best‑in‑class customer engagement experiences for a globally recognised brand.

THE OPPORTUNITY

• As Senior Account Manager you will play a pivotal role in the day‑to‑day running of the large‑scale eCRM programme spanning multiple workstreams, including BAU campaigns and Special Projects. You’ll be the key contact between internal teams and client stakeholders, ensuring seamless delivery, proactive planning and strategic alignment.
• You will report directly into the Business Director, providing a great opportunity for growth and progression at one of the world’s leading customer engagement agencies.
• You will thrive in a high‑energy, fast‑paced environment and will understand the unique challenges of running a busy eCRM account within an agency.
• You will hit the ground running, working with a team of project managers across multiple workstreams (BAU and Special Projects).
• Beyond ensuring day‑to‑day projects run smoothly, you will be forward‑thinking, incredibly organised, comfortable troubleshooting, course‑correcting and rolling up your sleeves.
• You will build and maintain strong relationships with key client stakeholders, acting as a trusted advisor and day‑to‑day contact. You will collaborate with a team of Project Managers and cross‑functional specialists (data, creative, tech) to ensure smooth workflow and delivery.
• You will identify opportunities for process improvements to increase efficiency, reduce errors and enhance client satisfaction. You will uphold high standards across all deliverables, ensuring campaigns meet SLAs and internal teams are supported with any process challenges.

ROLE REQUIREMENTS

• Proven experience in loyalty, data and eCRM account management within a fast‑paced agency environment.
• Excellent communication and stakeholder management skills.
• Highly organised, detail‑oriented and proactive.
• Comfortable working across multiple projects and deadlines.
• A natural collaborator who thrives in a team but can also lead initiatives independently.
• Passionate about customer engagement, digital innovation and delivering exceptional client service.
• A self‑starter with a positive, can‑do attitude.

KEY SKILLS

• Business Development
• Long‑Term Relationship Building
• Key Decision Makers
• Customer Service
• Retail Sales
• Account Management
• Client Relationships
• Territory Management
• Sales Goals
• Sales Process

Required Experience: Manager

Vacancy: 1