Crm jobs in United Kingdom

Job Title: Director of Operations - Maternity Cover

Salary: £55,000 - 65,000

Hours:Full-time (40 hours/week) or Part-time (min 24 hours/week)

Location:Central London / Hybrid (1-2 days in office per week)

Annual Leave:25 days paid annual leave, increasing by 1 day per year of service (up to 28 days), plus an additional day for your birthday or key LGBTQI event and time off over the Christmas week.

Benefits:

• 5% employer pension contributions
• £600 per year mental wellbeing support
• Enhanced parental leave (4 months full pay + 2 months at 50%)
• Annual allowance for professional development and training

About Us

GiveOut is an award-winning international LGBTQI community foundation bringing together our community and allies to support LGBTQI activism worldwide.

Across the world, courageous activists are working tirelessly to protect LGBTQI communities and advance equality. But they lack resources and funding is fragile, especially in the Global South. LGBTQI groups receive a tiny fraction of international development aid.

GiveOut exists to bridge this gap. We provide a platform for individuals, businesses and others to give tax efficiently in one place, ensuring sustained funding for LGBTQI human rights activism worldwide. By pooling donations, we provide grants to pioneering organisations, empowering them to defend our communities, tackle inequality and campaign for lasting change.

In just seven years, we have provided over £3 million in new funding, supporting nearly 60 LGBTQI organisations globally. Our grant partners report back on their achievements, and we share their impact with our supporters, demonstrating the tangible difference their generosity makes.

Together, we are strengthening the global LGBTQI movement, ensuring activists have the resources they need to build a more just and equal world.

About the Role

The Director of Operations is a member of GiveOut’s leadership team, partnering closely with the Executive Director, they will lead on all operational matters, ensuring GiveOut is an efficient, compliant, and resilient institution capable of delivering lasting impact.

The Director of Operations oversees the charity’s financial and administrative systems, human resources, compliance and risk management, and internal communications. They will support the Executive Director in strategic planning, budget management, governance, stakeholder reporting, and cross‑organisational projects, deputising for the Executive Director when required.

This is an exciting opportunity for a strategic and hands‑on leader with strong operational, financial, and people management experience who is passionate about advancing LGBTQI rights globally.

Key Responsibilities

• Support the Executive Director in servicing the Board of Trustees; preparing papers, coordinating meetings, and onboarding new trustees.
• Ensure organisational compliance with statutory, legal, and data protection requirements.
• Lead on risk management, maintaining robust policies, risk registers and assessments, and mitigation strategies.
• Coordinate the annual audit and reporting to the Charity Commission.

• Partner with the Executive Director on strategic planning, helping to strengthen GiveOut’s sustainability and impact.
• Support the Executive Director in exploring new markets, operating models, and partnerships.

• Lead on financial management, including budgeting, cashflow forecasting, management accounts and financial reporting.
• Ensure compliance with financial policies, charity regulations, and audit requirements.
• Monitor and analyse financial performance, identifying risks and opportunities to strengthen financial resilience.

• Lead the smooth and efficient running of daily operations, ensuring systems and processes support the team’s effectiveness.
• Identify and implement process improvements across functions to drive efficiency, accountability, and collaboration.
• Oversee internal communications and office management, fostering a positive, inclusive, and collaborative working culture.

• Provide effective line management and leadership to team members in the Operations Grant‑Making and Communications teams.
• Oversee recruitment, onboarding, training, and performance review processes.
• Maintain and update HR policies, ensuring legal compliance and alignment with GiveOut’s values.
• Cultivate a learning culture and support staff wellbeing and professional development.
• Oversee payroll, pensions and benefits administration, ensuring accuracy and compliance.

Essential Skills and Experience

• Proven leadership and management experience, ideally within a charity or non‑profit setting.
• Strong financial literacy and experience with budgeting, reporting, and audit coordination.
• Knowledge of charity governance, compliance, and risk management.
• Demonstrated ability to lead teams, manage performance, and foster a positive organisational culture.
• Excellent organisational, problem‑solving, and communication skills.
• Strategic thinker with a hands‑on approach and a commitment to continuous improvement.
• Commitment to GiveOut’s vision, mission, and values, and understanding of issues facing LGBTQI communities globally.

Desirable Skills and Experience

• Experience working with Boards of Trustees.
• Familiarity with UK charity law and the regulatory environment.
• Understanding of international development or human rights sectors.
• Experience implementing GDPR and data management frameworks, with knowledge of best practice in data protection and security.
• Understanding of cyber security principles and practical approaches for small charities.
• Proficiency with accounting and CRM systems (e.g., Xero, Blackbaud/Salesforce, Google Workspace).

Why Join Us?

At GiveOut, we pride ourselves on fostering a dynamic and supportive work environment where you can make a tangible impact on global LGBTQI rights. You will have the opportunity to shape the future of LGBTQI philanthropy while working with a passionate and dedicated team.

Application resources

Email your CV and Cover letter below