Complaints jobs in United Kingdom

Get to know our communities through visibility and engagement—your presence matters!

• Manage a portfolio of neighborhoods supported by our brilliant Community Housing Assistants.
• Tackle anti‑social behavior, respond to queries, collect rent and resolve complaints with empathy and efficiency.
• Oversee the voids process working closely with local authorities.
• Carry out estate inspections, liaise with contractors and ensure safety and compliance checks are up to scratch.

• Experience in housing management, housing law and ideally universal credit.
• You have (or are working towards) Chartered Institute of Housing Level 3.
• Super‑organised, proactive and resilient.
• Passionate about customer service and genuinely want to help others.
• Confident working with external partners and stakeholders and working independently in the community as well as being part of a team.

• Spend time in your community patches of Woodford, Barking, Dagenham and Ilford with regular office meetups and remote admin days.
• Flexible working hours—mainly Monday to Friday with occasional evenings you shape your own diary.
• Need a vehicle insured for business use (we pay your mileage).
• Standard DBS check required (we pay for that).

• 34 days leave rising to 39 (including bank holidays and a “me day”). Option to buy 5 more each year.
• 2 paid volunteering days each year.
• Health cash plan saving you (and your children) £1,140 each year covering dental, opticians, prescriptions and more.
• Career path with development and an excellent training package.
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.