Calibration and Service Administrator - Stevenage

Pass Ltd; Stevenage; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading calibration services provider in the UK is seeking a full-time Administrator for their busy calibration team. Responsibilities include managing customer enquiries across multiple channels, preparing invoices, and collaborating with colleagues to resolve issues. Ideal candidates will have a customer service background, strong problem-solving abilities, and proficiency in Microsoft applications. The role offers comprehensive benefits, including health programs, company events, and a pension scheme, along with competitive working hours and annual leave allowances.

Benefits

Group Life Policy Benefits

Health and Wellbeing programme

Life insurance

Company Pension

Company events

Lunches on PASS

Birthday vouchers

Christmas bonus scheme

Loyalty bonuses

Cycle to work Scheme

New Baby Bonus

Qualifications

• Experience in customer service or related role preferred.
• Exceptional telephone manner and communication skills.
• Must thrive in a busy office environment.

Responsibilities

• Handle customer enquiries and quotations via various channels.
• Match paperwork and prepare customer invoices.
• Resolve customer queries and issues effectively.
• Collaborate with internal colleagues to resolve daily issues.

Skills

Customer service experience

Proficient with PC and Microsoft applications

Problem-solving skills

Ability to work in a busy environment

Job description

We require a full-time administrator to work in our busy calibration administration team in Welwyn Garden City. Later in the year we will be relocating to a new larger facility located in Stevenage. Ideally with Service centre experience or working in a similar customer service role you will be responsible for the following:

Responsibilities

• Dealing with customer enquiries and quotations over email, telephone and face to face.
• Matching of paperwork and preparing customer invoices.
• Great telephone manner and confident in resolving customer queries and issues.
• This is a very busy office so you'll thrive in that type of environment.
• Dealing with internal colleagues in order to resolve daily issues and order queries.
• The successful applicant must be a problem solver, confident and have the ability to work as a team player within a very busy calibration office.

Qualifications

• Ideally, we are seeking a candidate with either a customer service background, retentions experience, service background or complaints handling experience.
• You must also be extremely proficient with a PC and most Microsoft applications.

Founded in 2001 and with a team of 150 PASS Limited is a leading supplier of test equipment, calibration and electrical training. We supply and service test and measurement equipment to industries such as Oil & Gas, Energy, Utilities, Public Sector, Construction, Manufacturing, Transport and Facilities Management companies. Each month we process hundreds of calibrations for customers from all around the country from plumbers to electricians and some of the largest Companies that you can think of. We are now looking to grow our team, and that's where you come in. Our people make "PASS" so we would really like you to join us and play a part in our growing success.

Benefits

• Group Life Policy Benefits
• Health and Wellbeing programme
• Life insurance
• Company Pension
• Company events
• Lunches on PASS
• Birthday vouchers
• Christmas bonus scheme
• Loyalty bonuses
• Cycle to work Scheme
• New Baby Bonus

Working hours: Monday to Thursday 8:30 am to 5pm, Friday 8:30am to 4pm. Annual Leave: 22 days, increasing to 25 after 5 years, plus bank holidays. Job Types: Full-time, Permanent.