Aftersales Manager

Pembrook Resourcing; England; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading automotive service provider in the UK is seeking an Aftersales Manager to lead and manage their aftersales team. Responsibilities include overseeing service parts and bodyshop operations, driving customer satisfaction, and implementing effective strategies for revenue growth. The ideal candidate will have experience in a managerial role within the motor trade, strong communication skills, and knowledge of dealership operations. The role offers a salary range of £40,000 – £65,000 and requires a full UK driving licence.

Qualifications

• Proven experience in a similar managerial role in the motor trade (service / aftersales).
• Strong understanding of dealership operations including warranty service processes and parts logistics.
• Excellent leadership and team management abilities.
• Commercial awareness and a strong understanding of KPIs and business performance.
• Exceptional communication and customer service skills.
• Experience with dealer management systems (e.g. Kerridge / CDK Pinewood Keyloop).
• Ability to work under pressure and make effective decisions.

Responsibilities

• Oversee the service parts and bodyshop departments to ensure smooth operations.
• Develop and implement aftersales strategies to drive revenue and customer retention.
• Lead, motivate and support department managers and staff to meet performance targets.
• Monitor departmental KPIs including labour efficiency and customer satisfaction scores.
• Handle customer escalations and complaints professionally.
• Forecast and manage departmental budgets and stock control.
• Ensure legal and regulatory compliance.

Skills

Proven experience in a similar managerial role in the motor trade

Strong understanding of dealership operations

Excellent leadership and team management abilities

Commercial awareness and understanding of KPIs

Exceptional communication and customer service skills

Experience with dealer management systems

Ability to work under pressure

Education

IMI Level 3 or above

Full UK driving licence

Tools

Kerridge

CDK Pinewood Keyloop

Job description

Job Title :

Aftersales Manager

Department :

Aftersales / Service / Parts

Reports to :

General Manager / Dealer Principal

Job Purpose :

To lead and manage the aftersales team (service parts and bodyshop where applicable) to deliver outstanding customer satisfaction, maximise profitability and ensure efficient operations across the aftersales departments.

Key Responsibilities :

• Oversee the service parts and bodyshop departments to ensure smooth operations.
• Develop and implement aftersales strategies to drive revenue and customer retention.
• Lead, motivate and support department managers and staff to meet performance targets.
• Monitor departmental KPIs including labour efficiency, sales per technician, parts GP and customer satisfaction scores (CSI / NPS).
• Handle customer escalations and complaints in a professional and timely manner.
• Maintain strong relationships with manufacturer partners adhering to brand standards and compliance.
• Forecast and manage departmental budgets, P&L responsibilities and stock control.
• Ensure legal and regulatory compliance (HSE, warranty, GDPR etc.).
• Develop marketing and upsell campaigns for service plans, MOTs, accessories etc.
• Monitor and improve workshop loading, technician productivity and parts turnaround times.

Key Skills & Experience :

• Proven experience in a similar managerial role in the motor trade (service / aftersales).
• Strong understanding of dealership operations including warranty service processes and parts logistics.
• Excellent leadership and team management abilities.
• Commercial awareness and a strong understanding of KPIs and business performance.
• Exceptional communication and customer service skills.
• Experience with dealer management systems (e.g. Kerridge / CDK Pinewood Keyloop).
• Ability to work under pressure and make effective decisions.

Qualifications :

• IMI Level 3 or above (desirable).
• Full UK driving licence.
• Manufacturer training / accreditation (advantageous but not essential).

Key Performance Indicators (KPIs) :

• Customer Satisfaction Index (CSI)
• First‑time fix rate
• Labour sales per technician
• Parts turnover and GP
• Service plan penetration
• Warranty audit compliance

Required Experience :

Manager

Employment Type :

Full‑Time

Experience :

Years

Vacancy :

1

Yearly Salary :

40,000 – 65,000