Housing Manager

Home Group Limited; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A community-focused housing organization is seeking an individual for a role involving management of neighborhoods and community engagement. Responsibilities include tackling anti-social behavior, collaborating with local authorities, and performing safety inspections. The ideal candidate will have a background in housing management, strong customer service skills, and experience working with external partners. Benefits include flexible working hours, generous leave, and career development opportunities.

Benefits

34 days leave rising to 39

2 paid volunteering days

Health cash plan

Career development and training

Family friendly policies

Qualifications

• Experience in housing management and housing law.
• Super-organised, proactive, and resilient individual.
• Confident in working independently and as part of a team.

Responsibilities

• Manage a portfolio of neighborhoods supported by Community Housing Assistants.
• Respond to queries and resolve complaints with empathy.
• Carry out estate inspections and ensure safety checks.

Skills

Housing management

Customer service

Collaboration with external partners

Education

Chartered Institute of Housing Level 3 or working towards

Job description

What You’ll Do

Get to know our communities through visibility and engagement—your presence matters!

• Manage a portfolio of neighborhoods supported by our brilliant Community Housing Assistants.
• Tackle anti‑social behavior, respond to queries, collect rent and resolve complaints with empathy and efficiency.
• Oversee the voids process working closely with local authorities.
• Carry out estate inspections, liaise with contractors and ensure safety and compliance checks are up to scratch.

Qualifications

• Experience in housing management, housing law and ideally universal credit.
• You have (or are working towards) Chartered Institute of Housing Level 3.
• Super‑organised, proactive and resilient.
• Passionate about customer service and genuinely want to help others.
• Confident working with external partners and stakeholders and working independently in the community as well as being part of a team.

Practical Bits

• Spend time in your community patches of Woodford, Barking, Dagenham and Ilford with regular office meetups and remote admin days.
• Flexible working hours—mainly Monday to Friday with occasional evenings you shape your own diary.
• Need a vehicle insured for business use (we pay your mileage).
• Standard DBS check required (we pay for that).

What’s in it for you

• 34 days leave rising to 39 (including bank holidays and a “me day”). Option to buy 5 more each year.
• 2 paid volunteering days each year.
• Health cash plan saving you (and your children) £1,140 each year covering dental, opticians, prescriptions and more.
• Career path with development and an excellent training package.
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.