Resident Liaison Officer

Wates; Milton Keynes; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading construction and housing company in Milton Keynes is seeking an individual to support project delivery and maintain communication with tenants. The ideal candidate excels in people skills and can manage multiple priorities effectively. Responsibilities include planning with the Lead Supervisor, resolving disputes, and building community relations. Join a supportive team dedicated to creating sustainable, thriving communities. Submit your CV today to be part of a meaningful mission.

Benefits

Gold Investors in People accreditation

Disability Confident employer

Qualifications

• Experience in housing or construction liaison roles preferred.

Responsibilities

• Support the Lead Supervisor in planning annual programmes of work.
• Help deliver projects on time, budget, and to the highest quality.
• Communicate effectively with stakeholders and attend progress meetings.
• Explain upcoming works to tenants and issue access notices.
• Organise adjustments and keep the site team informed.
• Maintain a clear complaint procedure and resolve disputes.
• Attend community events and build strong relationships.
• Report defects and identify trends to the Project Lead.
• Ensure promises made to tenants are kept.

Skills

Excellent communication and people skills

Ability to manage multiple priorities

Proactive, problem-solving mindset

Job description

Responsibilities

• Support the Lead Supervisor in planning annual programmes of work.
• Help deliver projects on time, on budget, and to the highest quality.
• Communicate effectively with all stakeholders and attend regular progress meetings.
• Explain upcoming works to tenants and issue access notices.
• Organise reasonable adjustments and keep the site team informed.
• Maintain a clear complaints procedure and resolve disputes professionally.
• Attend community events and build strong relationships.
• Report defects and identify trends to the Project Lead.
• Ensure promises made to tenants are kept - every time!

Qualifications and Experience

• Excellent communication and people skills.
• Ability to manage multiple priorities.
• A proactive, problem‑solving mindset.
• Experience in housing or construction liaison roles (preferred).

About WPS

Join WPS and make a real difference in our communities! At WPS, we believe in creating safe, thriving communities. You'll be part of a supportive team that values collaboration and innovation.

Values

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

Additional Information

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre‑employment checks.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

How to Apply

Ready to apply? Send us your CV today and help us deliver homes people love!