6,077

Complaints jobs in United Kingdom

Store Manager

Grafton Group plc

Greater London
On-site
GBP 125,000 - 150,000
29 days ago
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Compliance Admin: Risk & Records Specialist

Evolution Money Ltd

Manchester
On-site
GBP 22,000 - 27,000
29 days ago

Resident Liaison Officer

Mears Group

Dover
On-site
GBP 23,000 - 28,000
29 days ago

Operations Support Manager -Tividale

DIAMOND BUS

Bolton
On-site
GBP 30,000 - 40,000
29 days ago

Senior Root Cause Leader - Complaints & RCA Strategy

MERJE

Wolverhampton
On-site
GBP 70,000 - 90,000
29 days ago
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Remote Customer Support Advisor - Delight Customers Daily

DC Thomson

Dundee
Remote
GBP 25,000 - 30,000
29 days ago

Patient Pathway Lead: Care Coordination & Improvement

Royal National Orthopaedic Hospital NHS Trust

London Borough of Harrow
On-site
GBP 80,000 - 100,000
29 days ago

Senior Automotive Quality Engineer – OEM & CI

Executive Network Group

Wolverhampton
On-site
GBP 60,000 - 80,000
29 days ago
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Locum Medical Negligence Solicitor — Flexible/Hybrid

Executive Network Legal Ltd

Devon and Torbay
Hybrid
GBP 60,000 - 80,000
29 days ago

Quality & Continuous Improvement Leader (Packaging)

OPM (Labels & Packaging) Group Ltd

Brighton
On-site
GBP 80,000 - 100,000
29 days ago

Facilities FM Helpdesk Coordinator — Hybrid (Manchester)

Johnson Controls

Manchester
On-site
GBP 80,000 - 100,000
29 days ago

Casual Hospitality Managers

Sodexo

Preston
On-site
GBP 60,000 - 80,000
29 days ago

Octopus Energy - Customer Advisor

Workforce

Birmingham
Remote
GBP 18,000 - 20,000
29 days ago

Direct Sales Support Executive - 12 Months FTC

Clear Channel

Birmingham
Hybrid
GBP 60,000 - 80,000
29 days ago

Project Manager - RAF Croughton

VIVO Defence

England
On-site
GBP 40,000 - 50,000
29 days ago

Senior Sales Advisor

Coulter Elite Resourcing

England
On-site
GBP 60,000 - 80,000
29 days ago

Telesales Executive

Recruitment Solutions Northwest

Slough
On-site
GBP 25,000 - 28,000
29 days ago

Accounts Admin

SF Recruitment

East Midlands
Hybrid
GBP 28,000
29 days ago

Breakfast, Café and Bar (F&B Host)

edyn

Greater London
Hybrid
GBP 10,000 - 40,000
29 days ago

Customer Service Administrator

Brook Street

Greater London
On-site
GBP 23,000 - 28,000
29 days ago

Front Office Receptionist 4 on 4 off

Apex Hotels

Bath
On-site
GBP 10,000 - 40,000
29 days ago

Retail Customer Service

Entain

Bury
On-site
GBP 10,000 - 40,000
29 days ago

Ward Manager | North London NHS Foundation Trust

Camden And Islington NHS Foundation Trust

City Of London
On-site
GBP 40,000 - 50,000
29 days ago

Assistant Building Supervisor

Education Authority

Belfast
On-site
GBP 25,000 - 30,000
29 days ago

Assistant Nursery Manager

Busy Bees Nurseries

Sittingbourne
On-site
GBP 30,000
29 days ago

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Store Manager
Grafton Group plc
Greater London
On-site
GBP 125,000 - 150,000
Full time
29 days ago

Job summary

A leading building supplies company in Greater London is seeking a Store Manager to drive sales performance and lead a dynamic team. You will be responsible for achieving sales and margin targets while ensuring operational excellence and customer satisfaction. The ideal candidate will have a strong background in team leadership and exceptional customer service skills. Competitive benefits and a supportive work environment are offered.

Benefits

Colleague discounts
Company car or allowance
Holiday buy scheme
Paid volunteer leave
Private medical insurance
EarlyPay access to earned wages

Qualifications

  • Strong understanding of market dynamics and competitor analysis.
  • Experience in leading and developing teams to achieve high performance.
  • Capability to deliver excellent customer service consistently.

Responsibilities

  • Own and deliver sales, profit, and margin targets.
  • Lead, motivate, and develop the store team.
  • Ensure operational efficiency and compliance with safety standards.
Job description

What You’ll Be Doing

Driving Commercial Performance

  • Own and deliver your store’s sales, profit, and margin targets by making smart, commercially focused decisions
  • Understand your local market and competitors, using insight to shape effective trading and sales plans
  • Develop and deliver local initiatives to drive sales growth and enhance customer loyalty
  • Build strong relationships with suppliers and Support Centre teams to maximise opportunities and store efficiency

Leading Through People

  • Lead, motivate, and develop your team to perform at their best—building a high-performance culture of support and accountability
  • Coach in the moment and through structured sessions to build skills and confidence across the team
  • Ensure clear communication and regular engagement with all colleagues, sharing goals, updates, and business changes

    • Delivering Outstanding Customer Experience

  • Role model best-in-class customer service every day, setting the tone for a great in-branch experience
  • Maintain close relationships with trade members, building trust and repeat business
  • Ensure all customer complaints are resolved swiftly and fairly, balancing commercial and customer needs
  • Use customer feedback and market knowledge to refine your store’s service and offer

    • Operational Excellence & Safety First

  • Oversee daily operations to ensure everything runs efficiently, safely, and in line with company standards
  • Take accountability for all store Health & Safety matters—promoting safe working practices and ensuring full legal compliance
  • Act as a key holder : responsible for store security, opening and closing procedures, cash handling, and vehicle / plant safety

    • Rewards & Benefits

    Work-Life Balance & Extras

  • Colleague Discount – Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
  • Company Car or allowance
  • Holiday Buy Scheme – Purchase extra holiday and spread the cost over 12 months.
  • Paid Volunteer Leave – Take time off to give back to a cause close to your heart.
  • Enhanced Family Leave Pay – Extra support for maternity, paternity, adoption, and fertility treatments.
  • Free Breakfast – Start your day right with access to our in-store and office pantries.
  • Apprenticeships & Career Development – Learn, grow, and take your career to the next level.
  • Refer a Friend Bonus – Know someone great? Earn a bonus when they join our team!

    • Financial Benefits

  • Enhanced Pension Scheme – We match every 1% above the statutory 5% that you contribute.
  • EarlyPay – Access your earned wages before payday when you need them.
  • Profit-Based Bonus Scheme – We work hard and celebrate success with yearly bonuses of up to 30% of basic salary.
  • ShareSave Scheme – Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
  • Retail & Leisure Discounts – Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!

    • Health & Wellbeing

  • Private Medical Insurance – We cover the cost of a plan that allows you access private health treatments.
  • Health Cash Plan – We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
  • Employee Assistance Programme – Free and confidential support, including counselling, financial guidance, and legal advice.
  • Life Assurance – Protection for your loved ones should the unexpected happen.
  • Gym Discounts – Save up to 25% at hundreds of health clubs nationwide.
  • Cycle to Work Scheme – Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!

    • About Us

    Looking to build a career with a company that’s proud to support the nation’s tradespeople? At Selco Builders Warehouse, we’re always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do!

    We’re a well-established name in the industry with a strong store network across the UK—and we’re continuing to invest in our people, our business, and our future. It’s a busy, fast-paced environment where no two days are the same, but you’ll be surrounded by great colleagues and backed by a superb reward and benefits package.

    We’re committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive—regardless of background or experience. Health and Safety remains our top priority, and we’ll always support our colleagues in doing their best work, safely.

    * The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.