Remote Customer Support Advisor - Delight Customers Daily

DC Thomson; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading media organization in the UK is seeking a Customer Support Advisor to provide high-quality support for customer queries and complaints. The ideal candidate will engage with customers through various channels, ensuring satisfaction with each interaction. This remote-first position offers flexibility, a generous holiday allowance, and a competitive benefits package, along with a supportive team environment.

Benefits

Generous holiday allowance

Pension contribution

Health and wellbeing benefits

Remote working flexibility

Discounts and benefits

Qualifications

• Minimum of 1 year experience in a customer service contact center environment.
• Excellent written and verbal communication skills with complaint handling.
• Ability to quickly analyze information and solve problems.

Responsibilities

• Handle customer inquiries efficiently via live chat, email, and phone.
• Manage and resolve customer complaints to a high standard.
• Provide support and comprehensive product/service information.

Skills

Customer service experience

Excellent written communication

Problem-solving skills

Organizational skills

Attention to detail

Job description

A leading media organization in the UK is seeking a Customer Support Advisor to provide high-quality support for customer queries and complaints. The ideal candidate will engage with customers through various channels, ensuring satisfaction with each interaction. This remote-first position offers flexibility, a generous holiday allowance, and a competitive benefits package, along with a supportive team environment.