Direct Sales Support Executive - 12 Months FTC

Clear Channel; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading media company in Birmingham is looking for a Direct Sales Support Executive to provide essential pre and post-sales services, ensuring adherence to company processes. You will support sales teams, manage customer inquiries, and assist in campaign planning. The role offers a salary of £23,500 plus commission, flexible working arrangements, and comprehensive benefits including a pension scheme, healthcare plan, and generous holiday allowance.

Benefits

Salary of £23,500 + quarterly Group commission

Flexible working arrangements

33 paid holidays

Company Pension Scheme Contribution up to 8%

Healthcare Cash Plan

Life Insurance

Cycle to Work Scheme

Charity volunteer days

Qualifications

• Proficient in Microsoft Office, including Word, Excel, and PowerPoint.
• Strong communication skills for effective customer service.
• Ability to manage multiple tasks effectively.

Responsibilities

• Assist Direct Sales teams and clients in pre- and post-sales processes.
• Aid in planning customer campaigns using internal tools.
• Respond to incoming agency briefs and requests.

Skills

Proficient in Microsoft Office

Excellent time management skills

Strong & empathetic communicator

High levels of data accuracy

Adaptable

Resilient

Team Player

Ability to juggle priorities

Job description

Clear Channel UK is one of the leading Out of Home media owners, with more than 30,000 advertising sites in our portfolio. Our talented team of over 600 people work in 14 locations across the country, creating and delivering some of the most memorable advertising campaigns in the UK.

At Clear Channel, we are committed to Creating the Future of Media. We’re at the forefront of the change in our industry, making innovative use of technology and realising the potential of Out of Home media.

We’re looking for a commercially minded Direct Sales Support Executive to join our team in supporting our vision of Creating the Future of Media.

What you’ll be doing

This is an opportunity to provide a full pre and post sales service to the Direct Sales teams and clients, ensuring that all company procedures are followed. Your duties may include :

• Assisting Direct Sales teams and clients throughout the pre- and post-sales process, ensuring adherence to company procedures.
• Aid in planning customer campaigns using internal tools and systems.
• Provide presentations and insights to support sales in creating compelling client recommendations.
• Maintain proactive communication with sales regarding campaign progress and task requests.
• Respond directly to incoming agency briefs and requests.
• Process bookings according to company standards within specified timelines.
• Manage any changes to campaigns before launch.
• Coordinate customer artwork, design, print, and digital orders.
• Ensure timely and high-quality responses to customer inquiries through all channels, including managing complaints.
• Organize photography for requested campaigns.
• To ensure all activities are reflective of the ‘knowledge, accuracy & efficiency’ team pillars.
• Work closely with Direct Sales & Operations leadership teams to continuously improve & refine processes.

What we are looking for

• Proficient in Microsoft Office, Word, Excel & PowerPoint.
• Excellent time management skills.
• Strong & empathetic communicator – be skilled at building rapport with customer to enable a high standard of customer service.
• High levels of data accuracy.
• Adaptable.
• Resilient.
• Team Player with ‘how can we’ attitude.
• Ability to juggle priorities and manage multiple tasks effectively.

What’s in it for you

• Salary of £23,500 + quarterly Group commission
• Flexible working and a hybrid setup that gives the freedom to have your work -life balance
• Enjoy 33 paid holidays, including those well need bank holidays!
• Company Pension Scheme Contribution of up to 8%
• Stay healthy with our Healthcare Cash Plan
• Life Insurance and group income protection scheme
• Cycle to Work Scheme + Enjoy travel / season ticket loans and exclusive discounts with hundreds of retailers
• Make a difference with our charity volunteer days. It feels great to give back!

At Clear Channel, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees.