Customer Service Administrator

Brook Street; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

An employment agency is seeking a Customer Service / Administrator in Harrow to handle customer communications and support engineer tasks. This role is ideal for someone with customer service experience and Microsoft 365 proficiency. Key duties include managing calls, scheduling jobs, and ensuring compliance. The position is full-time with a salary of £28,000.

Qualifications

• 1+ year of customer service experience required.
• Must be confident and proactive.
• Experience in repairs planning and diary management is ideal.

Responsibilities

• Handle inbound/outbound calls and emails.
• Book and schedule jobs for engineers.
• Monitor engineer performance and follow up on tasks.

Skills

Microsoft 365 proficiency

Customer service experience

Proactive and customer-focused

Job description

Customer Service / Administrator

Location: Harrow, HA3 | Salary: £28,000 | Permanent, Full-Time

Brook Street is seeking a Customer Service / Administrator to join our client's growing team. This role is perfect for someone who thrives in a busy environment, delivers excellent customer service, and ideally has a technical or repairs background.

Key Responsibilities:

• Handle inbound/outbound calls and emails
• Book and schedule jobs for engineers
• Monitor engineer performance and follow up on tasks
• Raise PO's, invoices, and run reports
• Manage compliance, diaries, and CRM tasks
• Escalate issues and follow complaints process
• Participate in on-call rota (1 week in 7) and one Saturday in seven

Requirements:

• Microsoft 365 proficiency (essential)
• 1 year + customer service experience
• Confident, proactive, and customer-focused
• Experience in repairs planning, diary management, and customer communications

Working Hours:

• Oct-Mar: Mon-Fri 08:00-18:00
• Apr-Sep: Mon-Fri 08:00-17:00

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.