Senior Root Cause Leader - Complaints & RCA Strategy

MERJE; Wolverhampton; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading financial services firm in the UK is seeking a Senior Root Cause Manager to lead the First Line Root Cause Analysis efforts, initially focusing on Complaints. The candidate will provide leadership, develop the RCA framework, and engage with senior management to implement corrective action plans. Ideal applicants will have extensive experience in banking and a proven track record in leading teams. This position requires applicants to be located in the UK and eligible to work without sponsorship.

Qualifications

• 7+ years of experience in a Complaints or RCA role within banking or financial services.
• Proven capability in leading high performing teams.
• Experience engaging with senior leadership and executive level.

Responsibilities

• Lead the First Line Root Cause Analysis focusing on Complaints.
• Provide leadership to the Group RCA Team and develop the RCA programme.
• Report key RCA delivery and information to governance forums.

Skills

Leadership

Root Cause Analysis

Stakeholder Management

Banking Knowledge

Presentation Skills

Job description

A leading financial services firm in the UK is seeking a Senior Root Cause Manager to lead the First Line Root Cause Analysis efforts, initially focusing on Complaints. The candidate will provide leadership, develop the RCA framework, and engage with senior management to implement corrective action plans. Ideal applicants will have extensive experience in banking and a proven track record in leading teams. This position requires applicants to be located in the UK and eligible to work without sponsorship.