Breakfast, Café and Bar (F&B Host)

edyn; Greater London; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A hospitality company in London is seeking an F&B Host to warmly welcome guests, ensure the coffee shop is ready, and deliver exceptional service. Candidates should have experience in customer-facing roles, preferably in food and beverage. The position offers competitive salary, benefits including 22 days holiday, and the flexibility to work across various sites in London.

Benefits

Competitive salary

Bonus scheme

22 days’ holiday

Wellbeing benefits

Free nights in properties

Recognition schemes

Pension

Sick pay

Qualifications

• Previous experience in a customer-facing role (Food & Beverage preferred).
• Confidence using IT systems and software (including Microsoft Office).

Responsibilities

• Provide a warm welcome to guests and ensure exceptional service.
• Open the coffee shop, set up tables, and maintain cleanliness.
• Accurately record and relay orders for smooth service.
• Deliver food and drinks promptly and correctly.
• Process payments efficiently and handle issues positively.
• Identify upselling opportunities for revenue growth.

Skills

Customer Service

Influencing & Upselling

Communication

Food & Beverage Knowledge

Attention to Detail

Multitasking

Problem-Solving

Collaboration

Education

Previous experience in a customer-facing role

Tools

Microsoft Office

Job description

Service Delivery

Breakfast, Café and Bar (F&B Host) – Cove Landmark Pinnacle London

• Guest Experience : Provide a warm welcome to guests, escort them to their tables, present menus, respond to inquiries with clarity, and deliver exceptional service that fosters loyalty and encourages repeat visits.
• Dining Area Readiness : Open the coffee shop in the morning, set up tables appropriately, and maintain a clean, inviting, and organised space throughout service.
• Order Management : Accurately record orders, relay them to the bar, and coordinate service to ensure smooth preparation and delivery.
• Food & Beverage Service : Deliver dishes and drinks promptly, ensuring correct presentation, temperature, and refills when needed.
• Payments & Transactions : Process payments efficiently, whether by card or room charge.
• Customer Care : Use initiative to handle complaints or issues positively, aiming for quick resolution.
• Revenue Growth : Identify upselling opportunities and actively look for ways to increase revenue.

Teamwork

• Understand and embody the edyn values.
• Constructively challenge, question, and seek to improve.
• Contribute to a strong community spirit.
• Be objective, fair, ethical, and consistent.

Experience

• Previous experience in a customer-facing role (Food & Beverage preferred).
• Confidence using IT systems and software (including Microsoft Office).

Skills

• Customer Service : Friendly, attentive, and able to handle a wide range of interactions.
• Influencing & Upselling : Natural ability to manage expectations and encourage additional sales.
• Communication : Excellent verbal and non-verbal skills.
• Food & Beverage Knowledge : Familiarity with menu items, drink options, allergies, and dietary restrictions.
• Attention to Detail : Accurate order taking, correct presentation, and maintaining cleanliness.
• Multitasking : Handle multiple tasks simultaneously while staying efficient.
• Problem-Solving : Address customer issues and resolve unexpected situations effectively.
• Collaboration : Work seamlessly with servers, kitchen staff, and bar staff.

Values

• Courage to question, evolve, and be human.
• Curiosity to seek out innovation, change, and creativity.
• Confidence to challenge convention and look for better ways to do and be.
• Accountability and the desire to empower those around you.
• Freedom to be yourself at work, just as much as at play.

When and Where

We are opening several coffee shops across London in our Cove and Locke properties over the coming months. You will be based primarily at one location, but may also work at other sites.

Our Benefits

• Competitive salary
• Bonus scheme
• 22 days’ holiday (plus the option to buy more)
• Wellbeing benefits (cash plan and Employee Assistance Programme)
• Free nights in our properties
• Recognition schemes
• Pension (tax-efficient)
• Sick pay
• Other benefits tailored to you

Our natural habitat.

We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.

Once known as the banking centre of London, Canary Wharf has blossomed into an area that’s about way more than work. Be immersed in a thriving community with an increasing number of eating and drinking spots, shopping destinations, and even a boutique cinema. There’s also live music, art exhibitions, and a weekly street food market. Plus, you’re not far from the Underground, DLR and river taxis.

About edyn.

Here at edyn, we believe travel should be a rich journey of discovery. Our brands – Cove, Locke and SACO – offer soulful hospitality firmly rooted in their local neighbourhoods. Together, we’re creating sanctuaries for free-thinking urbanites across Europe.

About Cove.

Unlike other hotels, we’re not into labels. We’re into living. Cove offers guests a space like no other – carefully designed, uncluttered apartments that allow each person to make the most of every moment, and every mode. These day’s it’s not about clocking in then logging off, presenting then partying, or even weekdays and weekends. It’s about undivided, seamless living. Flowing from one mode to the next without interrupting. Working comfortably. Living efficiently. Blurring borders and being together, but with enough space for our guests. Work / life balance has changed, and we’re here for the future.

Diversity, Equity, and Inclusion Statement

edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity.

This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity.

We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community.