Reception Manager / Head Receptionist

2M Employment Solutions Limited; England; On-site; GBP 32,000; Full time

Job summary

A reputable hotel in the United Kingdom is seeking a full‑time Reception Manager / Head Receptionist. You will oversee the check‑in/check‑out processes, manage a reception team, and ensure exceptional guest experiences. Candidates should have at least two years of experience in a similar role, strong leadership skills, and be proficient with property management systems. This permanent position requires a focus on guest service and the ability to handle inquiries and requests effectively.

Benefits

Company pension

Free parking

Qualifications

• Minimum of two years in a similar role.
• Strong focus on providing excellent guest service.
• Experience in managing front desk operations.

Responsibilities

• Oversee check‑in/check‑out and manage the reception team.
• Ensure a smooth and efficient guest experience.
• Promote additional hotel services and facilities.

Skills

Team leadership

Guest service excellence

Front desk operations management

Proficiency with property management systems

Excellent communication skills

Job description

Job Title: Reception Manager / Head Receptionist

Hours: 42.5 hours per week, 5 days out of 7 days

Pay: £32,000.00 per year

At Bromley Court Hotel, we are proud of our rich 200-year history and years of experience offering comfortable surroundings, superb food and personal service to all our guests, whether they are holidaymakers, business travellers, or are visiting us for a special occasion.

We are recruiting for a full‑time Hotel Reception Manager / Head Receptionist. This is a permanent role to include weekends and be able to work both early and late shifts.

Key Responsibilities

• Overseeing check‑in/check‑out of guests, handling inquiries and special requests, and managing a reception team.
• Ensuring a smooth and efficient guest experience.
• Lead and inspire the reception team to provide a warm, attentive, and seamless guest service experience.
• Manage all front desk operations, including check‑in/check‑out, guest inquiries and supporting reservations.
• Schedule staff to ensure adequate coverage, especially during peak times, and oversee the reception team.
• Handle guest complaints and special requests, such as room service, taxi bookings, or wake‑up calls.
• Use sales skills to promote additional hotel services and facilities.
• Work with senior management to improve service standards through performance analysis and reporting.

Required Skills and Experience

• Demonstrated ability to lead and motivate a team.
• Strong focus on providing excellent guest service.
• Experience in managing front desk operations, supporting reservations, and guest relations.
• Proficiency with property management systems; booking and reservation systems is required.
• Excellent communication and interpersonal skills.
• A minimum of two years in a similar role is required.

Benefits

• Company pension
• Free parking

Job Types: Full-time, Permanent

Work Location: Onsite

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