PT French and/or Dutch Speaking Customer Service Advisor

Ann Pettengell; Cambridge; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a Native French and/or Dutch speaking Customer Service Advisor to join their team in Cambridge. The ideal candidate will demonstrate excellent customer-focused skills, possess previous experience in customer service, and work part-time, 20 hours a week, ensuring customer queries are effectively managed. This role offers £13.00ph, transitioning to £15.00ph after probation.

Qualifications

• Demonstrable experience in customer service or administrative roles.
• Previous experience in the travel industry is advantageous.

Responsibilities

• Reply to customer enquiries, mainly via email.
• Amend bookings and manage requests.
• Pro-actively address customer issues and complaints.
• Provide additional support during quieter periods.

Skills

Fluent French and/or Dutch

Customer service experience

Good IT skills with competency in MS Office

Problem-solving skills

Strong attention to detail

Positive 'can-do' attitude

Well-organised

Effective communicator

Job description

PT French and/or Dutch Speaking Customer Service Advisor

• £13.00ph (inc. to £15.00ph after probation)

Please get in touch if you would like to discuss this role

Our client is seeking to recruit a Native French and/or Dutch speaking Customer Service Advisor to join their small team, based in Cambridge City Centre. Candidates will be able to demonstrate previous experience within a customer service/administrative based role. You will have an excellent customer‑focussed manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed. This is a part‑time role, working 20 hours a week. Your working pattern will be Monday‑Friday 1pm – 5pm. All working hours are office based.

PLEASE NOTE: from April to October, you should be available to switch one weekday shift to a Saturday shift every other week (home‑based 3pm-7pm).

Key Duties

• Reply to customer enquiries, primarily via email, but also by phone when required
• Amend bookings and manage/address special requests
• Pro‑actively deal with any customer issues arising
• Addressing customer complaints, escalating where necessary
• Providing additional support to the team during quieter periods. This can include assisting with translation work

Key Skills and Experience

• Fluent German and/or Dutch speaker (both written and spoken)
• Demonstrable experience with Customer Service/Administrative based roles
• Previous experience within the Travel industry would be advantageous
• Self‑starter, motivated with a positive ‘can‑do’ attitude
• Well‑organised with the ability to prioritise workload
• Great customer‑focused manner, effective communicator
• Strong attention to detail
• Good problem‑solving skills
• Good IT skills with competency in MS Office
• Committed and hard‑working with a flexible approach

Ann Pettengell Ltd is acting as an Employment Agency for this vacancy.

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