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Senior User Researcher
Job summary
A leading consultancy in the UK is seeking a Senior User Researcher to lead user research for public sector digital transformation projects. The role demands strong experience in Discovery and Alpha phases, with collaboration alongside various stakeholders and teams. Successful candidates will advocate for accessibility and inclusivity while delivering actionable insights. The position is hybrid, offering a day rate of £500, outside IR35, making it a rewarding opportunity for skilled professionals.
Qualifications
- Strong track record as a User Researcher on public sector or consultancy projects.
- Hands-on Discovery and Alpha experience is essential.
- Comfortable working in agile, fast-paced environments.
Responsibilities
- Lead user research activities across Discovery and Alpha.
- Work collaboratively with Triad consultants, client teams, and partner suppliers.
- Deliver research that informs service design and technology decisions.
- Engage with a broad range of users and stakeholders to understand needs and pain points.
- Translate findings into clear, impactful outputs for multidisciplinary teams.
- Advocate for accessibility, inclusivity, and evidence-based design.
Skills
Senior User Researcher
Location: Hybrid (UK-based)
Contract Type: Contract
Day Rate: £500 p/d, Outside IR35
Triad Group PLC is looking for an experienced User Researcher to join us on a contract basis, working as part of Triad-led teams across public sector digital transformation projects. You'll also collaborate closely with external partner organisations and stakeholders.
This role requires proven experience working in Discovery and Alpha phases, delivering actionable insights that shape user-centred services from the ground up.
- Lead user research activities across Discovery and Alpha.
- Work collaboratively with Triad consultants, client teams, and partner suppliers.
- Deliver research that informs service design and technology decisions.
- Engage with a broad range of users and stakeholders to understand needs and pain points.
- Translate findings into clear, impactful outputs for multidisciplinary teams.
- Advocate for accessibility, inclusivity, and evidence-based design.
- Strong track record as a User Researcher on public sector or consultancy projects.
- Hands-on Discovery and Alpha experience is essential.
- Comfortable working in agile, fast-paced environments.
- Confident presenting research findings to varied audiences.
- Familiarity with GDS service design standards and accessibility best practices.
Triad is a UK-based consultancy delivering user-centred digital services. We work with public and private sector clients to solve complex challenges with smart, collaborative teams.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.