Change Management Manager jobs in United Kingdom

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Don’t just work for a market leading global company. Help grow one. The Enterprise Digital Experiences team (EDX) is responsible for the product management and design of American Express’ proprietary digital products – Amex Mobile App, americanexpress.com, Amex Offers and Customer Personalization.

We are looking for an experienced and dynamic digital Product Manager to join the Membership team to own the global redemptions web and mobile experience and focus on uplifting the backend architecture, optimizing live journeys, developing and globalizing our experiences. The Product Manager will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization. Our Product Managers are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.

How will you make an impact in this role?

• Define your North Star, product vision and your roadmap by working with leadership, key stakeholders, and partners
• Drive global development for experiences, partnering closely with the Web & Mobile
• Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
• Communicate the vision of personalization, its impact to marketing and other content, and the high-level business needs to leaders across the organization
• Lead prioritization and development efforts with scrum team
• Embody design-thinking in your practice, including empathy and journey mapping, and UX research
• Leverage data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy
• Understand and apply new trends and competitive best practices into product roadmap and requirements

Minimum Qualifications:

• University Degree in related field required
• Significant experience in Product Management/Development
• Experience leading consumer-facing product(s) and defining a core product vision
• Solid understanding of application architecture (e.g. web, native app, PWA, etc)
• Knowledge of reporting/analytical applications, i.e. Adobe
• Experience with agile product development methodologies and tools (JIRA, Rally, Figma, Mural etc.)
• Positive andresilient attitude
• Big picture thinker who can articulate a north star vision and define a roadmap to achieve it
• Comfortable managing through ambiguity & juggling multiple priorities
• Experience building omni-channel experiences
• Proven track record leading highly complex redesigns
• Proactive collaborator with excellent communication skills and the ability to engage, influence, and inspire partners and stakeholders to drive decision making and alignment
• Highly organized with the ability to drive plans from ideation phase through to execution & measurement
• Passion for creating best-in-class products and customer experiences with a customer-first mindset

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.