Care Coordinator jobs in United States

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Posting Date: 4 Aug 2025

Function: Business Services & Operations

Unit: Business

Location: Cardross, Dumbarton, United Kingdom

Posting Date: 05/08/2025

Location: Dumbarton

The role holder will be responsible for the end-to-end delivery of complex service requests, enabling the successful delivery of secure national infrastructure for our Defence contract.

There is an expectation to keep in contact with the customer to provide information and updates on Service Request status and contribute to contract performance and revenue, whilst achieving customer satisfaction. Our delivery is enhanced through business improvement using the Continuous Improvement methodology, and active participation is crucial to this role.

The individual will be working in a desk-based role, in a secure environment, adhering to security protocols.

The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years.

1. Accountable for timely end-to-end delivery of Customer Service Requests according to contract-specific T&Cs.
2. Managing pre-defined, complex, and contract-bespoke service requests through the Service Request Management and Fulfilment process in line with ITIL guidelines.
3. Keeping customer informed throughout the Service Request Management and Fulfilment process and providing standard status reports to ensure a high level of customer satisfaction.
4. Performing proactive jeopardy management and escalations to ensure adherence to customer SLA.
5. Identifying customer requirements and liaising with other departments within BT, respective contracts or customers, and third parties whenever necessary.

Essential skills and qualifications include:

• Good IT Literacy skills (MS Office) and ability to work across multiple systems, paying attention to detail and accuracy, right first time.
• Prioritisation of workload, dealing with multiple complex orders.
• Ability to work both independently and collaboratively as required.
• Customer-driven and focused.

• Knowledge of Microsoft applications across multiple operating systems.
• Team collaboration – working closely with other teams and third-party suppliers to ensure comprehensive support and knowledge sharing.

At BT, we entertain, educate, and empower millions of people every day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of benefits, including:

• 22 days annual leave (plus bank holidays)
• Generous pension scheme
• BT Share Plan
• Discounted BT products including TV, Broadband, and Mobile

With over 175 years of heritage, BT is a global leader in secure connectivity and collaboration platforms for businesses of all sizes, serving 1.2 million business customers internationally. We value diversity and inclusion, and are committed to making a positive impact through digital inclusion and skills development.

We encourage applications from all backgrounds and experiences, and are committed to providing reasonable adjustments during the recruitment process.